Title Release Sr. Ops Coordinator, Capital One Auto - On-site

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 49,774 - 49,774 annuallyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Organizational skills","Time management","Attention to detail","Customer service","Communication"]

Support the SUML’s Back Office Title Release team by calling customers, dealerships, DMVs, and other financial institutions to resolve title-release issues. Conduct routine research to troubleshoot problems, track production and quality statistics, and complete daily work within regulatory time frames. Coordinate with supporting departments, maintain a high-quality customer experience, and proactively follow up and escalate concerns to protect dealer relationships.

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FursaFursa
Discover Financial
Discover Financial
3 days ago

Title Release Sr. Ops Coordinator, Capital One Auto - On-site

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the SUML’s Back Office Title Release team by calling customers, dealerships, DMVs, and other financial institutions to resolve title-release issues. Conduct routine research to troubleshoot problems, track production and quality statistics, and complete daily work within regulatory time frames. Coordinate with supporting departments, maintain a high-quality customer experience, and proactively follow up and escalate concerns to protect dealer relationships.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Make calls to customers, dealerships, DMVs, and other financial institutions to support title release.
  • •Perform routine research to resolve problems in the assigned area.
  • •Track production and quality statistics to meet departmental goals.
  • •Collaborate with supporting departments to execute daily processes and operations.
  • •Complete assigned work daily within regulatory time frames, ensuring high-quality outcomes that protect customer and dealer relationships.

Pay and Benefits

Salary: USD 49,774 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 3 years of customer service or call center experience.
  • •At least 1 year of experience working in the financial industry.
  • •At least 1 year of experience using Google Suite or Microsoft Office.
  • •Preferred: at least 1 year of titles or lien placement experience.
Experience:Financial industry
Education:High School
Skills:Organizational skillsTime managementAttention to detailCustomer serviceCommunication
Tech Stack:Google SuiteMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn