Channel Sales Manager (East)

Freshworks
Boston
Workplace: RemoteFull timeUSD 173,230 - 213,990 annuallyFunction: SalesExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship management","Strategic thinking","Executive presence","Communication","Negotiation"]

Own and grow strategic channel partner relationships across North America, including distributors and solution providers, in a quota-carrying role. Build and execute joint business plans to drive pipeline generation and indirect revenue growth, develop executive-level partner trust, and coordinate go-to-market activities with Sales, Solutions Engineering, Marketing, and Partner Enablement. Forecast partner pipeline and revenue while recruiting, onboarding, enabling, and supporting partners to deliver customer outcomes.

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Freshworks
Freshworks
1 day ago

Channel Sales Manager (East)

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Job Summary

Own and grow strategic channel partner relationships across North America, including distributors and solution providers, in a quota-carrying role. Build and execute joint business plans to drive pipeline generation and indirect revenue growth, develop executive-level partner trust, and coordinate go-to-market activities with Sales, Solutions Engineering, Marketing, and Partner Enablement. Forecast partner pipeline and revenue while recruiting, onboarding, enabling, and supporting partners to deliver customer outcomes.
Location: Boston
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Own and grow strategic relationships with channel partners, distributors, and solution providers across North America.
  • •Develop and execute joint business plans to drive pipeline generation, partner engagement, and indirect revenue growth.
  • •Build and maintain executive-level relationships with partner leadership as a trusted advisor.
  • •Recruit, onboard, enable, and support partners to maximize partner productivity and ongoing success.
  • •Accurately forecast partner pipeline and revenue and coordinate joint marketing/sales initiatives, campaigns, and partner events.

Pay and Benefits

Salary: USD 173,230 - 213,990 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceEquityPaid LeaveCommuter BenefitsWellness StipendAdoption LeaveParental LeaveFlexible Spending

Key Requirements

  • •5+ years of experience in channel/partner sales, partner sales, alliance management, or indirect sales within a SaaS or enterprise software company.
  • •Proven success managing strategic partner relationships and consistently achieving or exceeding quota.
  • •Experience building partner-generated pipeline and driving indirect revenue growth through channel ecosystems.
  • •Strong executive presence and ability to influence stakeholders internally and externally.
  • •Bachelor’s degree (or equivalent professional experience), with excellent communication, negotiation, and project management skills.
Experience:5+ yearsSaaSEnterprise softwarePartner salesIndirect salesChannel ecosystems
Education:Bachelor's
Skills:Relationship managementStrategic thinkingExecutive presenceCommunicationNegotiation
Languages:English
Tech Stack:SaaSZendeskSalesforce Service CloudServiceNowIntercomGenesysNICECX platformsOmnichannel engagementContact centerAutomationAI-powered customer service

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor