Global Process Owner – Lead to Order

Informa
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-centric","Stakeholder management","Analytical problem-solving","Communication","Process improvement mindset"]

Own and govern the global Lead-to-Order process, designing low-touch workflows that improve usability, adoption, and measurable value. Drive process strategy and roadmaps across regions, ensuring Lead-to-Order-to-Lead-to-Cash consistency with partner process owners. Partner with Sales, Marketing, Customer Success, Operations, GBS, and Technology to optimize CRM/ERP systems, improve data quality, automate manual work, and support training, documentation, and adoption.

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FursaFursa
Informa
Informa
1 day ago

Global Process Owner – Lead to Order

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own and govern the global Lead-to-Order process, designing low-touch workflows that improve usability, adoption, and measurable value. Drive process strategy and roadmaps across regions, ensuring Lead-to-Order-to-Lead-to-Cash consistency with partner process owners. Partner with Sales, Marketing, Customer Success, Operations, GBS, and Technology to optimize CRM/ERP systems, improve data quality, automate manual work, and support training, documentation, and adoption.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Define and govern the global Lead-to-Order process, ensuring alignment with strategy, data strategy, and governance.
  • •Collaborate with the Order-to-Cash process owner to ensure end-to-end Lead-to-Cash journey consistency across systems.
  • •Develop roadmaps for process optimization focused on operational excellence, customer/colleague experience, and revenue outcomes.
  • •Lead cross-functional process improvement initiatives, manage change, and act as the primary contact for process issues and escalations.
  • •Leverage process/data frameworks to identify automation opportunities, apply Lean Six Sigma, and maintain reporting dashboards for performance tracking.

Pay and Benefits

Perks:Annual LeavePrivate MedicalShare MatchRemote Work

Key Requirements

  • •Experience in sales and order process management, revenue operations, or similar roles.
  • •Proven track record leading global process improvement initiatives in complex, multi-regional organizations.
  • •Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes.
  • •Product management experience focused on delivering best-in-class Salesforce Sales Cloud solutions.
  • •Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud/Revenue Cloud), ERP platforms, and data visualization tools (e.g., Power BI).
Experience:B2B salesEnterpriseDigital transformationAutomation
Skills:Customer-centricStakeholder managementAnalytical problem-solvingCommunicationProcess improvement mindset
Certifications:Salesforce Sales and Revenue Cloud CertificationsLean Six Sigma
Languages:English
Tech Stack:Salesforce Sales CloudSalesforce Revenue CloudCRMOrder ManagementERPPower BIVisioLucidchart

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn