Customer Service Advisor

Davies
United Kingdom
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Customer service","Telephone communication","Empathy","Attention to detail","Professionalism"]

Handle inbound calls from home emergency insurance customers and guide policyholders through their claim journey—from initial notification to resolution. Validate policyholders, diagnose issues, deploy appropriate trade contractors, and keep customers informed. You’ll work toward targets and KPIs in a call centre environment, take excess policy payments, arrange boiler services, and support negotiations with contractors. Multi-skill across multiple insurance product lines with full training.

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FursaFursa
Davies
Davies
1 day ago

Customer Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle inbound calls from home emergency insurance customers and guide policyholders through their claim journey—from initial notification to resolution. Validate policyholders, diagnose issues, deploy appropriate trade contractors, and keep customers informed. You’ll work toward targets and KPIs in a call centre environment, take excess policy payments, arrange boiler services, and support negotiations with contractors. Multi-skill across multiple insurance product lines with full training.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 3 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to inbound calls from home emergency insurance customers and support the claim process from initial notification to resolution.
  • •Validate policyholders, diagnose the issue, and deploy appropriate trade contractors while keeping customers informed throughout.
  • •Work to targets and KPIs in a friendly and professional call centre environment.
  • •Take excess policy payments, arrange boiler services, and negotiate with contractors.
  • •Develop capability across multiple insurance product lines and complete training and support as needed.

Pay and Benefits

Perks:PensionLife AssuranceEap HelplinePaid HolidayDentalLearning BudgetLease CarFlexible Working

Key Requirements

  • •Excellent telephone manner with strong customer service skills, able to think on your feet and handle calls professionally and tactfully.
  • •Ability to use soft skills such as empathy, tact, assertiveness, and diplomacy when customers are distressed or concerned.
  • •Strong attention to detail and demonstrated administrative capability; must be PC literate.
  • •Experience in First Notification of Loss (FNOL) for an insurer or claims handler is an advantage.
  • •Previous contact centre experience is an asset (not essential), with self-motivated and engaged communication.
Skills:Customer serviceTelephone communicationEmpathyAttention to detailProfessionalism

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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Glassdoor: 3.8
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