Senior Implementation Engineer (EMEA)

Docker
England, Portugal, Spain, Italy, Germany
Workplace: RemoteFull timeEUR 71,400 - 102,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Customer-first mindset","Leadership","Cross-functional collaboration","Problem-solving","Communication"]

Own customer onboarding and provisioning for Docker Hub, partnering across Customer Success, Sales, Operations, and Support to refine onboarding workflows and automations. Guide customers through their initial journey, improve customer-centric solutions, and ensure smooth transitions into ongoing Customer Success management. Track and optimize onboarding and success metrics such as provisioning efficiency and customer satisfaction, while building reusable knowledge to handle common onboarding scenarios.

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FursaFursa
Docker
Docker
3 days ago

Senior Implementation Engineer (EMEA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own customer onboarding and provisioning for Docker Hub, partnering across Customer Success, Sales, Operations, and Support to refine onboarding workflows and automations. Guide customers through their initial journey, improve customer-centric solutions, and ensure smooth transitions into ongoing Customer Success management. Track and optimize onboarding and success metrics such as provisioning efficiency and customer satisfaction, while building reusable knowledge to handle common onboarding scenarios.
Location: England, Portugal, Spain, Italy, Germany
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Partner with internal teams to establish and refine onboarding operations for new customers.
  • •Guide customers through the initial onboarding journey and deliver customer-centric solutions that improve overall experience.
  • •Iterate on strategies and automations to streamline onboarding workflows and tooling.
  • •Maintain strong customer relationships throughout onboarding and migration, then transition customers into Customer Success management.
  • •Own success metrics for provisioning and onboarding efficiency, customer satisfaction, and process optimization/scalability.

Pay and Benefits

Salary: EUR 71,400 - 102,000 annually
Equity and Bonus:Equity
Perks:Remote WorkParental LeaveHome OfficeLearning BudgetTechnology StipendHealth InsuranceRetirementPaid Leave

Key Requirements

  • •4+ years of professional, full-time post-grad experience working with external customers in a customer onboarding/implementation engineering role.
  • •Direct, customer-facing client onboarding experience.
  • •Experience with SaaS platforms and cloud-based technologies.
  • •Strong cross-functional collaboration and customer relationship management skills.
  • •Excellent problem-solving and communication skills with a demonstrated ability to learn and adapt to cutting-edge technologies.
Experience:4+ yearsSaaSCloud
Skills:Customer-first mindsetLeadershipCross-functional collaborationProblem-solvingCommunication
Tech Stack:DockerDocker HubDocker DesktopDocker ScoutAutomationCloud-based technologies

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Docker
Docker builds developer tools and a collaborative platform for building, sharing and running containerized applications, including Docker Desktop and Docker Hub, to simplify container workflows from code to cloud.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 2.7
WebsiteLinkedInGlassdoor