Leader Enterprise Customer Success, NA

SecurityScorecard
New York
Workplace: RemoteFull timeUSD 200,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Coaching","Communication","Cross-functional collaboration","Executive stakeholder management","Data-driven decision making"]

Lead the North America Enterprise Customer Success team responsible for the company’s largest, strategic customers. Own retention, expansion, and satisfaction outcomes end to end, coach and develop CSMs, and run high-touch executive business reviews. Drive an AI-driven customer success approach, forecast renewals, identify churn risk early, and partner with Sales, Product, and Support to ensure measurable value from the cybersecurity ratings platform.

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FursaFursa
SecurityScorecard
SecurityScorecard
1 day ago

Leader Enterprise Customer Success, NA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the North America Enterprise Customer Success team responsible for the company’s largest, strategic customers. Own retention, expansion, and satisfaction outcomes end to end, coach and develop CSMs, and run high-touch executive business reviews. Drive an AI-driven customer success approach, forecast renewals, identify churn risk early, and partner with Sales, Product, and Support to ensure measurable value from the cybersecurity ratings platform.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own North America Enterprise CSM teams end to end, including strategy, retention, expansion, and executive customer relationships.
  • •Manage and refine high-touch engagement processes like joint success planning, executive business reviews, health scoring, renewal playbooks, and escalation management.
  • •Act as an executive sponsor for strategic accounts, building relationships with VP-level and C-level stakeholders.
  • •Own renewal forecasting and drive proactive risk identification with cross-functional churn mitigation plans.
  • •Hire, onboard, and ramp new CSMs as the team scales while collaborating with Product and Engineering to influence roadmap priorities.

Pay and Benefits

Salary: USD 200,000 - 220,000 annually
Perks:EquityHealth InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •7+ years in Customer Success, Account Management, or related customer-facing roles, including 2+ years managing a team.
  • •Own retention and expansion targets for enterprise/strategic accounts (typically $100K+ ACV).
  • •Build or scale customer success processes and playbooks in a growing organization.
  • •Strong executive presence and experience managing complex, multi-stakeholder enterprise relationships.
  • •Data-driven customer success with forecasting, health scoring, and CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
Experience:7+ yearsSaaSCybersecurityCustomer success
Education:Bachelor's
Skills:CoachingCommunicationCross-functional collaborationExecutive stakeholder managementData-driven decision making
Languages:English
Tech Stack:GainsightChurnZeroTotangoSalesforceSlack

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard
Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn