Senior Collections Agent (m/w/d)

iwoca
Berlin, Frankfurt
Workplace: OnsiteFull timeEUR 50,000 - 66,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Resilience","Empathy","Assertiveness","Negotiation"]

Own a dedicated portfolio of high-stakes collections cases in Germany, negotiating restructuring and settlement solutions that balance customer support with strong commercial outcomes. Evaluate repayment viability, escalate critical risk with clear documentation, and tailor recovery strategy beyond standard procedures. Partner with paralegals, legal counsel, and cross-functional teams, while mentoring colleagues and helping optimize collections workflows using AI tools.

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iwoca
iwoca
13 hours ago

Senior Collections Agent (m/w/d)

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Last checked: 9 hours agoStatus: Live

Job Summary

Own a dedicated portfolio of high-stakes collections cases in Germany, negotiating restructuring and settlement solutions that balance customer support with strong commercial outcomes. Evaluate repayment viability, escalate critical risk with clear documentation, and tailor recovery strategy beyond standard procedures. Partner with paralegals, legal counsel, and cross-functional teams, while mentoring colleagues and helping optimize collections workflows using AI tools.
Location: Berlin, Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage a dedicated client portfolio and negotiate restructuring and settlement solutions.
  • •Independently evaluate financial situations and tailor recovery strategy based on sound commercial reasoning.
  • •Maintain the go-to role for high-level decision-making within the collections team.
  • •Collaborate with paralegals, legal counsel, and cross-functional teams to execute escalations and settlements.
  • •Onboard and mentor team members, coach colleagues through difficult conversations, and drive improvements to collections workflows.

Pay and Benefits

Salary: EUR 50,000 - 66,000 annually
Perks:Paid LeavePensionGym MembershipLearning Budget

Key Requirements

  • •Use AI tools practically to solve problems, increase productivity, and explain your judgment about when to apply them.
  • •Assess repayment viability with strategic financial analysis, weighing costs against likely recovery success.
  • •Spot critical risk early and escalate to internal teams with clear documentation for immediate action.
  • •Demonstrate a proven track record in collections and debt recovery, managing complex cases end-to-end.
  • •Have working knowledge of German dunning, enforcement, and insolvency law to evaluate commercial impact.
Experience:FintechFinancial servicesDebt recoveryCollections
Skills:CommunicationResilienceEmpathyAssertivenessNegotiation
Languages:GermanEnglish
Tech Stack:AI tools

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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