Success Architect - Agentforce

Salesforce
Chicago, Boston, Seattle, Burlington, Bellevue, Dallas, Irvine, Denver, Atlanta, Indianapolis, Austin
Workplace: HybridFull timeUSD 123,100 - 186,300 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Mentoring","Thought leadership","Problem-solving"]

Serve as a trusted Agentforce Success Architect for strategic customers, advising on technical architecture and performance optimization for AI agent design, orchestration, and automation. Partner with customers and internal teams to identify capability gaps, recommend solution design strategies tied to business value/ROI, and run Agentforce success playbooks. Leverage knowledge of Data360 and data foundations to support trusted, real-time decisions, while mentoring others and sharing thought leadership.

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FursaFursa
Salesforce
Salesforce
4 days ago

Success Architect - Agentforce

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a trusted Agentforce Success Architect for strategic customers, advising on technical architecture and performance optimization for AI agent design, orchestration, and automation. Partner with customers and internal teams to identify capability gaps, recommend solution design strategies tied to business value/ROI, and run Agentforce success playbooks. Leverage knowledge of Data360 and data foundations to support trusted, real-time decisions, while mentoring others and sharing thought leadership.
Location: Chicago, Boston, Seattle, Burlington, Bellevue, Dallas, Irvine, Denver, Atlanta, Indianapolis, Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as a trusted Agentforce subject-matter expert for the Success Architect organization, including how Data360 data foundations support AI agents.
  • •Engage with strategic customers to evaluate and recommend optimization strategies for agent-related technical architecture, dev/ops, performance, and solution design.
  • •Identify and evaluate capability gaps for standard product capabilities and propose creative architect solutions through customization.
  • •Facilitate executive stakeholder discussions and align technology strategy to business value and ROI.
  • •Run success playbooks from the Success Architect engagement catalog and build relationships with internal and external partners.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •Ability to analyze, design, and optimize business processes with a focus on agent architecture and automation, guiding customers through adoption and optimization of Agentforce.
  • •Deep understanding of AI agent design principles, including actions, prompts, and orchestration, and how data quality and architecture affect agent performance.
  • •Excellent communication skills and the ability to collaborate with cross-functional teams from developers to executives.
  • •Ability to translate technical concepts into tangible business value and ROI for customers.
  • •Basic understanding of emerging AI and agentic technologies, with a proactive, self-starting approach.
Experience:AI
Skills:CommunicationCollaborationMentoringThought leadershipProblem-solving
Tech Stack:AgentforceData360SalesforceLLM-based automationConversational AIPythonJava.NetSQLSales CloudService CloudIndustriesMarketing CloudCommerce CloudSegmentTealiumAdobe Experience PlatformAmperityTreasure DataAPEX

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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