Call Center Representative

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Active listening","Customer focus","Adaptability","Time management"]

Serve as the primary liaison between the company and customers by handling inbound and outbound calls, resolving issues, complaints, and inquiries, and following call scripts. You’ll identify customer needs, research problems, provide solutions or alternatives, and seize upsell opportunities. Maintain accurate call records in the call center database, meet qualitative and quantitative targets, and attend educational seminars to improve performance while keeping customer satisfaction at the core of every decision.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the primary liaison between the company and customers by handling inbound and outbound calls, resolving issues, complaints, and inquiries, and following call scripts. You’ll identify customer needs, research problems, provide solutions or alternatives, and seize upsell opportunities. Maintain accurate call records in the call center database, meet qualitative and quantitative targets, and attend educational seminars to improve performance while keeping customer satisfaction at the core of every decision.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage large volumes of inbound and outbound calls to handle customer issues, complaints, and inquiries.
  • •Follow communication scripts for different topics while identifying customer needs and clarifying information.
  • •Research issues and provide solutions and/or alternatives to resolve customer problems.
  • •Upsell products when opportunities arise during customer interactions.
  • •Maintain call records in the call center database and meet personal/team qualitative and quantitative targets.

Key Requirements

  • •Previous experience in a customer support role.
  • •Track record of over-achieving quota.
  • •Strong phone and verbal communication skills with active listening.
  • •Familiarity with CRM systems and practices.
  • •Customer focus, adaptability, and ability to multi-task, set priorities, and manage time effectively.
Education:High School
Skills:CommunicationActive listeningCustomer focusAdaptabilityTime management
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn