DSD Facilitation and Material Enablement Associate

Campbell Soup
United States
Workplace: OnsiteFull timeUSD 42,100 - 57,900 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: associatesSkills: ["Attention to detail","Organization","Critical thinking","Professionalism","Continuous learning"]

Support independent distributor partners and DSD operations by handling phone and email inquiries, maintaining inquiry tracking, and processing plant/IDP setup changes and special orders. Ensure smooth route order processing by initiating plant closes, correcting IDOC/interface/order issues, and auditing transactions through integrity reports. Review shared email boxes and ServiceNow items daily, implement and test process/system changes, and draft IDP communications while documenting required workflows.

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Campbell Soup
Campbell Soup
4 days ago

DSD Facilitation and Material Enablement Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support independent distributor partners and DSD operations by handling phone and email inquiries, maintaining inquiry tracking, and processing plant/IDP setup changes and special orders. Ensure smooth route order processing by initiating plant closes, correcting IDOC/interface/order issues, and auditing transactions through integrity reports. Review shared email boxes and ServiceNow items daily, implement and test process/system changes, and draft IDP communications while documenting required workflows.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver timely responses to phone and email inquiries and maintain inquiry tracking.
  • •Process and support DSD plant or IDP setup changes, including initiating plant closes for correct route order processing.
  • •Process special IDP orders and audit transactions daily through integrity reports.
  • •Correct IDOC errors, interface errors, and open orders; review shared email boxes and ServiceNow items daily.
  • •Test, support, and implement new systems/process changes, document work processes, and provide order- and issue-escalation support.

Pay and Benefits

Salary: USD 42,100 - 57,900 annually
Perks:Health InsuranceDental

Key Requirements

  • •Associate Degree or a minimum of 2 years of related experience.
  • •Strong attention to detail, organization, and ability to balance multiple tasks.
  • •Urgency, accuracy, and mental focus in a fast-paced environment.
  • •Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
  • •Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
Experience:2+ yearsCPGDistribution
Education:Associate's
Skills:Attention to detailOrganizationCritical thinkingProfessionalismContinuous learning
Languages:Spanish
Tech Stack:Microsoft OfficeServiceNowSAPIDOCDatabase management systemsIntegrity reportingOrder management systemsDigital workflow systems

Company Brief

Campbell Soup
Produces and markets soups, snacks, sauces, and packaged food products under brands such as Campbell's, Pace, and Swanson. The company serves retail, foodservice, and grocery customers across North America and international markets.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Camden, United States
Founded: 1869
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