Account Manager On Demand Portugal

Delivery Hero
Lisbon
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Interpersonal skills","Commercial skills","Organizational skills","Data-driven analytical thinking"]

Own partner relationships for Glovo’s On-Demand service, serving as the main point of contact for new leads, pitching, contract negotiations, implementation, and ongoing account management. Monitor day-to-day partner performance using operational metrics, KPIs, and financial/invoicing support, and collaborate with local and global teams to resolve issues. Collect partner feedback to drive improvements across software and processes, while contributing to strategy and OKR planning.

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FursaFursa
Delivery Hero
Delivery Hero
3 days ago

Account Manager On Demand Portugal

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Last checked: 19 hours agoStatus: Live

Job Summary

Own partner relationships for Glovo’s On-Demand service, serving as the main point of contact for new leads, pitching, contract negotiations, implementation, and ongoing account management. Monitor day-to-day partner performance using operational metrics, KPIs, and financial/invoicing support, and collaborate with local and global teams to resolve issues. Collect partner feedback to drive improvements across software and processes, while contributing to strategy and OKR planning.
Location: Lisbon
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the partner relationship for the On-Demand service, acting as the primary point of contact for leads, pitching, contract negotiations, implementation, and account management.
  • •Monitor daily business performance using operational metrics, KPIs, and financial data; address invoicing questions and other partner issues.
  • •Prepare reports and dashboards to present insights and drive operational improvements.
  • •Collaborate with internal teams (Account Management, Sales, Operations, Finance, and others) to resolve issues and improve internal processes.
  • •Collect and share partner feedback with product and operations teams to improve software, systems, and processes, and contribute to strategy/OKR planning.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkParental Leave

Key Requirements

  • •1+ years of work experience in an account manager, sales, consulting, or marketing role.
  • •Strong communication and interpersonal skills to work with diverse clients and adapt your style.
  • •Strong commercial skills to effectively pitch and persuade partners.
  • •Strong organizational and project management skills, with the ability to multitask, prioritize, and stay detail-oriented.
  • •English and Portuguese proficiency is mandatory.
Experience:1+ years
Skills:CommunicationInterpersonal skillsCommercial skillsOrganizational skillsData-driven analytical thinking
Languages:EnglishPortuguese

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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