Senior Chargeback & Fraud Analyst

Ebanx
Curitiba, São Paulo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytical thinking","Problem-solving","Continuous improvement","Ownership","Stakeholder communication"]

Own the end-to-end chargeback lifecycle for complex merchant disputes, from operational controls and representment to fraud investigations and performance optimization. Analyze key chargeback and fraud KPIs, uncover root causes and trends, and translate findings into actionable recommendations. Build operational/executive dashboards, partner with Product and Engineering to improve automation and flows, and monitor scheme and regulatory changes to support global expansion.

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Ebanx
Ebanx
1 day ago

Senior Chargeback & Fraud Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the end-to-end chargeback lifecycle for complex merchant disputes, from operational controls and representment to fraud investigations and performance optimization. Analyze key chargeback and fraud KPIs, uncover root causes and trends, and translate findings into actionable recommendations. Build operational/executive dashboards, partner with Product and Engineering to improve automation and flows, and monitor scheme and regulatory changes to support global expansion.
Location: Curitiba, São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage and optimize the end-to-end chargeback lifecycle, including notifications, representment, operational controls, and financial performance while ensuring compliance with card scheme and partner SLAs.
  • •Monitor and analyze fraud and chargeback indicators (e.g., chargeback rate and win rate) to identify trends, risks, root causes, and optimization opportunities.
  • •Conduct complex fraud and chargeback investigations, translating large volumes of data into actionable insights and recommendations.
  • •Continuously map and improve operational processes to increase efficiency, scalability, and financial performance.
  • •Build and monitor operational/executive dashboards, partner with Product and Engineering on solutions and automations, and collaborate with acquirers and banking partners.

Pay and Benefits

Perks:Annual BonusMeal AllowanceLearning BudgetHealth InsuranceDental

Key Requirements

  • •Solid experience in fraud prevention, chargebacks, disputes, payments risk, or related areas within fintech, payments, banking, acquiring, or e-commerce.
  • •Strong knowledge of the chargeback lifecycle, including dispute management, representment, card scheme rules, and operational SLAs.
  • •Analytical, data-driven mindset to investigate complex scenarios, identify patterns, and translate findings into business recommendations.
  • •Experience monitoring and interpreting fraud and chargeback KPIs to drive operational and strategic decisions.
  • •Advanced English proficiency and ability to clearly communicate with merchants, financial partners, and Product/Engineering teams.
Experience:FintechPaymentsBankingAcquiringE-commerce
Skills:Analytical thinkingProblem-solvingContinuous improvementOwnershipStakeholder communication
Languages:English
Tech Stack:SQLAIAutomationDashboards

Company Brief

Ebanx
Provides payment processing and fintech solutions enabling global merchants to accept local payments across Latin America, offering services like cross-border payments, local acquiring, fraud prevention, and financial integrations.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Curitiba, Brazil
Founded: 2012
WebsiteLinkedIn