Customer Service Representative

Commerce Bancshares
St. Louis
Workplace: HybridFull timeUSD 18 - 22.1 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Confidentiality","Attention to detail","Adaptability"]

Provide high-level customer service and support for bank products, policies, regulations, and procedures through phone, live chat, or email. Authenticate callers, mitigate fraud risk, research information, and complete accurate data entry for customer interactions. Stay current through training, maintain confidentiality, meet efficiency and quality standards, and identify/escalate appropriate requests within a fast-paced environment with defined work schedules.

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Commerce Bancshares
Commerce Bancshares
1 month ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Provide high-level customer service and support for bank products, policies, regulations, and procedures through phone, live chat, or email. Authenticate callers, mitigate fraud risk, research information, and complete accurate data entry for customer interactions. Stay current through training, maintain confidentiality, meet efficiency and quality standards, and identify/escalate appropriate requests within a fast-paced environment with defined work schedules.
Location: St. Louis
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide high-level customer service and support to external customers.
  • •Handle inquiries via live chat, email, or telephone.
  • •Authenticate callers and mitigate risk related to fraud attempts.
  • •Research information and complete data entry documenting customer interaction results.
  • •Identify and escalate appropriate requests; stay current on product knowledge through training.

Pay and Benefits

Salary: USD 18 - 22.1 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •High school diploma or GED (or equivalent combination of education and experience).
  • •At least 1 year of related customer service experience.
  • •Preferred: 1+ years of call center and/or financial service experience.
  • •Ability to explain bank policies, procedures, and/or regulations.
  • •Ability to meet department efficiency and quality standards within 90 days.
Experience:1+ yearsCall centerFinancial services
Education:High School
Skills:Customer serviceCommunicationConfidentialityAttention to detailAdaptability
Languages:SpanishEnglish
Tech Stack:Microsoft WordMicrosoft ExcelOutlookLive chatEmailTelephone

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn