Customer Success Manager, Partnerships

Xsolla
Russia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-4 yearsSkills: ["Attention to detail","Organization","Self-direction","Written communication","Cross-time-zone collaboration"]

Own the recurring payout cycle for onboarded Traffic Source Partners in the APAC Partnerships team, ensuring performance data is accurate and partner payouts are calculated, documented, approved, and paid on time. Partner with Finance and Legal to keep invoicing, tax, and banking documentation current, investigate payout discrepancies, and maintain partner records in Salesforce and internal trackers. Provide customer success support, monitor performance dashboards, and help onboard and troubleshoot partner issues.

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FursaFursa
Xsolla
Xsolla
5 days ago

Customer Success Manager, Partnerships

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the recurring payout cycle for onboarded Traffic Source Partners in the APAC Partnerships team, ensuring performance data is accurate and partner payouts are calculated, documented, approved, and paid on time. Partner with Finance and Legal to keep invoicing, tax, and banking documentation current, investigate payout discrepancies, and maintain partner records in Salesforce and internal trackers. Provide customer success support, monitor performance dashboards, and help onboard and troubleshoot partner issues.
Location: Russia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own the recurring payout cycle for onboarded Traffic Source Partners: collect/validate performance data, prepare payout calculations (revenue share, CPA, fixed fee, bonuses), and submit for approval.
  • •Coordinate with Finance, Legal, and Partnerships to ensure partner invoicing, tax, and banking documentation is complete and current before payment.
  • •Investigate and resolve payout discrepancies (missing conversions, mismatched reporting periods, currency/FX, adjustments and clawbacks) and communicate outcomes to partners.
  • •Maintain accurate partner records (contacts, contract terms, payout schedules, tracking setup, account status) in Salesforce and internal trackers.
  • •Support customer success activities: assist onboarding, prepare/follow up meetings, track action items, respond to partner questions, monitor dashboards, and escalate issues to the right teams.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •1–4 years of experience in customer success, account management, partner/affiliate operations, ad operations, finance operations, or a comparable client-facing/operational role (fresh graduates welcome).
  • •Fluent English and ability to work daily with HQ, APAC colleagues, and partners.
  • •Strong numeracy and confident spreadsheet skills (Google Sheets / Excel) for lookups, pivot tables, and reconciliation.
  • •Exceptional attention to detail and comfort running recurring processes on a calendar without being chased.
  • •Clear written communication to explain payout calculations or tracking issues to partners or teammates.
Experience:1-4 years
Skills:Attention to detailOrganizationSelf-directionWritten communicationCross-time-zone collaboration
Languages:EnglishKoreanChineseJapanese
Tech Stack:SalesforceJiraConfluenceGoogle SheetsExcelCRMBI dashboards

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn