Vice President - Aftersales

Al Ghurair
United Arab Emirates
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Decision making","Problem solving","Interpersonal communication","Strategic planning"]

Lead aftersales strategy and oversee service and parts operations across retail, insurance, and fleet customers to achieve annual net sales to net profit. Manage budgets, targets, and performance, ensure alignment with dealership guidelines and ESMA standards, and coordinate campaigns with marketing. Drive customer satisfaction through feedback and CRM/customer care collaboration, manage service/parts warehouse and warranty administration, and introduce new revenue streams including Electric Vehicle Services.

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FursaFursa
Al Ghurair
Al Ghurair
1 day ago

Vice President - Aftersales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead aftersales strategy and oversee service and parts operations across retail, insurance, and fleet customers to achieve annual net sales to net profit. Manage budgets, targets, and performance, ensure alignment with dealership guidelines and ESMA standards, and coordinate campaigns with marketing. Drive customer satisfaction through feedback and CRM/customer care collaboration, manage service/parts warehouse and warranty administration, and introduce new revenue streams including Electric Vehicle Services.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Plan, direct, and launch aftersales strategies for workshop outputs and drive business growth and customer satisfaction.
  • •Monitor budgets, targets, and performance; analyze data to optimize aftersales operations and profitability.
  • •Manage service and parts operations across retail, insurance, and fleet customer sets, ensuring compliance with ESMA procedures and dealership guidelines.
  • •Lead and train aftersales professionals; ensure service repair operations, parts warehouse management, and warranty/claims administration run effectively.
  • •Coordinate cross-functionally (including marketing and CRM/customer care), run service/parts campaigns, and review 3rd-party service providers while introducing new revenue streams such as Electric Vehicle Services.

Key Requirements

  • •Minimum 10 years of experience in a senior managerial role.
  • •Minimum 15 years’ experience in automobile dealer service, warranty, technical and parts operations (preferred).
  • •Bachelor of Engineering, specialization in Automobile, with proven aftersales operations experience.
  • •Preferred: MBA or Master’s in Business Administration.
  • •Strong knowledge of P&L, strategic planning, resource allocation, and customer satisfaction principles.
Experience:10+ yearsAutomotiveAftersalesDealership operationsWarrantyParts operations
Education:Bachelor's in Automobile
Skills:LeadershipDecision makingProblem solvingInterpersonal communicationStrategic planning

Company Brief

Al Ghurair
Diversified UAE-based family conglomerate with businesses across manufacturing, real estate, foods, and investments. Operates multiple subsidiaries and brands serving industrial, commercial, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1960
WebsiteLinkedIn