Helpdesk Associate - ITIL

NTT
Coimbatore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer handling","Writing","Comprehension","Troubleshooting"]

Provide L2 helpdesk support by triaging, researching, isolating, and resolving incidents through phone, email, and chat. Act as a liaison between clients and internal infrastructure teams, following up on problem resolution. Use strong troubleshooting skills across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, applying ITIL best practices for incident and request management. Work rotational shifts within a 24x7 support window.

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FursaFursa
NTT
NTT
3 weeks ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide L2 helpdesk support by triaging, researching, isolating, and resolving incidents through phone, email, and chat. Act as a liaison between clients and internal infrastructure teams, following up on problem resolution. Use strong troubleshooting skills across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, applying ITIL best practices for incident and request management. Work rotational shifts within a 24x7 support window.
Location: Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L2 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
  • •Perform recognition, research, isolation, resolution, and follow-up steps for reported issues.
  • •Act as a liaison between customers and internal client infrastructure departments.
  • •Apply strong troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
  • •Follow ITIL best practices for incident and request management procedures.

Key Requirements

  • •Graduate degree required; B.Tech/B.E or other technical degree preferred.
  • •Strong customer handling skills with good communication abilities.
  • •1 year of international calling experience.
  • •Excellent comprehension and writing skills.
  • •Comfort working in rotational shifts supporting a 24x7 window.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationCustomer handlingWritingComprehensionTroubleshooting
Tech Stack:ITILIncident ManagementRequest ManagementMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn