Service Champion - Emiratized Role

First Abu Dhabi Bank
Dubai
Workplace: OnsiteContractFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Detail-oriented","Confidentiality","Customer service","Accuracy","Collaboration"]

Deliver exceptional customer service for branch visitors by welcoming customers, understanding their needs, and handling requests such as deposits, withdrawals, cheques, e-statements, banking letters, foreign exchange, and related documentation. Guide customers to online and mobile self-service channels (FAB Mobile, ATMs, CDMs) while educating them on key features. Meet referral lead generation and NPS targets, ensure accurate zero-error transactions, and follow compliance, audit, risk, and information security requirements.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
8 hours ago

Service Champion - Emiratized Role

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver exceptional customer service for branch visitors by welcoming customers, understanding their needs, and handling requests such as deposits, withdrawals, cheques, e-statements, banking letters, foreign exchange, and related documentation. Guide customers to online and mobile self-service channels (FAB Mobile, ATMs, CDMs) while educating them on key features. Meet referral lead generation and NPS targets, ensure accurate zero-error transactions, and follow compliance, audit, risk, and information security requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Contract
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome customers visiting the branch and create a positive first impression.
  • •Engage with customers to understand their reason for visiting and support requests (e.g., deposits, withdrawals, cheques, demand drafts, e-statements, banking letters, foreign exchange, and documentation).
  • •Ensure accurate information is provided, capture potential leads, and follow Customer Obsessed/Customer First methodology to avoid complaints.
  • •Direct customers to FAB Mobile and other self-service channels (including ATMs and CDMs) and educate them on key functions and benefits.
  • •Generate leads and achieve referral/NPS targets while ensuring zero-error, compliant transaction processing and secure handling of customer information and documents.

Key Requirements

  • •High school graduation.
  • •2 years’ relevant experience in the banking sector with familiarity of bank products, customer experience, and related policies.
  • •Detail-oriented with a mind for numbers.
  • •Ability to maintain a high level of confidentiality.
  • •Knowledge of customer service principles and relevant computer skills.
Experience:2+ yearsBanking
Education:High School
Skills:Detail-orientedConfidentialityCustomer serviceAccuracyCollaboration
Tech Stack:FAB MobileMobile bankingOnline bankingATMsCDMs

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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Glassdoor: 3.5
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