Receptionist/Content creator

GEMS Education
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Multitasking","Customer service","Communication"]

Serve as the first point of contact for parents, visitors, staff, and students, providing excellent customer service through phone and in-person interactions. Handle enquiries, direct calls, share admission and curriculum information, and support tour bookings. Maintain a caller/visitor database for lead generation and complete front-of-house administration. Create engaging digital content (photos, short videos, reels, and stories) for approved school communications, in line with brand, safeguarding, and consent requirements.

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FursaFursa
GEMS Education
GEMS Education
4 weeks ago

Receptionist/Content creator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the first point of contact for parents, visitors, staff, and students, providing excellent customer service through phone and in-person interactions. Handle enquiries, direct calls, share admission and curriculum information, and support tour bookings. Maintain a caller/visitor database for lead generation and complete front-of-house administration. Create engaging digital content (photos, short videos, reels, and stories) for approved school communications, in line with brand, safeguarding, and consent requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Intern level

Key Responsibilities

  • •Provide customer service as the first contact for callers and visitors, including courteous welcome and support for existing and potential parents, staff, and students.
  • •Respond to telephone calls and enquiries, provide accurate information (location, curriculum, admissions, and tour booking), and direct calls to appropriate personnel.
  • •Maintain a caller and visitor database to track monthly volumes and support lead generation.
  • •Complete administration and secretarial tasks to support the broader Front of House team and ensure policies and codes of conduct are followed.
  • •Create engaging digital content (photographs, short-form videos, reels, stories) capturing school life and events, aligned with brand guidelines and compliance requirements for safeguarding, consent, and data protection.

Key Requirements

  • •Minimum one-year experience as a receptionist or in a customer service focused role.
  • •English is the first language (written and spoken).
  • •Interpersonal skills and ability to operate in a diverse environment.
  • •Ability to multi-task and cope with peaks of demand.
  • •Proficient secretarial and computer skills.
Experience:1+ yearsEducationCustomer service
Education:Bachelor's
Skills:Interpersonal skillsMultitaskingCustomer serviceCommunication
Languages:English

Company Brief

GEMS Education
GEMS Education is a Dubai-based global operator of private K–12 schools, running a large network of international schools and education services focused on delivering curriculum, teacher development, and student innovation programmes worldwide.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2000
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor