Senior Technical Customer Support Engineer, Federal

ClickHouse
United States
Workplace: RemoteFull timeUSD 139,000 - 175,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Sound judgment","Teamwork","Empathy","Problem-solving"]

Serve as the primary technical support point of contact for ClickHouse’s U.S. federal and public-sector customers. Triage and resolve support cases across ticketing, email, Slack/chat, and meetings; guide secure deployment, configuration, and troubleshooting in government-authorized environments (including AWS GovCloud-adjacent setups). Develop and share solutions using ClickHouse Cloud and open-source, and partner with Product, Engineering, Security/Compliance, and Go-To-Market to address federal requirements and support evaluations.

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FursaFursa
ClickHouse
ClickHouse
1 week ago

Senior Technical Customer Support Engineer, Federal

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Last checked: 2 days agoStatus: Live

Job Summary

Serve as the primary technical support point of contact for ClickHouse’s U.S. federal and public-sector customers. Triage and resolve support cases across ticketing, email, Slack/chat, and meetings; guide secure deployment, configuration, and troubleshooting in government-authorized environments (including AWS GovCloud-adjacent setups). Develop and share solutions using ClickHouse Cloud and open-source, and partner with Product, Engineering, Security/Compliance, and Go-To-Market to address federal requirements and support evaluations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical support contact for U.S. federal and public-sector customers across cases, chat, Slack, and meetings under applicable communication and data-handling requirements.
  • •Develop solutions using ClickHouse Cloud and ClickHouse open-source, sharing them via documentation, knowledge base articles, and internal runbooks tailored to government deployments.
  • •Guide customers through deployment, configuration, and troubleshooting in government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable.
  • •Partner with Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market to represent federal requirements and help prioritize the roadmap.
  • •Support technical federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations, and provide professional response and on-call coverage within required SLAs.

Pay and Benefits

Salary: USD 139,000 - 175,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •U.S. Person status as defined in the posting, verified during the interview process prior to any offer.
  • •Technical depth with ClickHouse open-source or ClickHouse Cloud, or relevant experience in SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Experience in technical support roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • •Experience working with federal IT operational and compliance realities (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud deployments).
  • •Strong communication and judgment for handling sensitive data, with teamwork and empathy for government-required rigor.
Experience:SaaSCloudOpen sourceFederal IT
Skills:CommunicationSound judgmentTeamworkEmpathyProblem-solving
Languages:English
Tech Stack:SQLOLAPClickHouseClickHouse CloudAWS GovCloudFedRAMPKafkaKinesisSparkRabbitMQSlack

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn