Workday

4 weeks ago

Principal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead at enterprise scale as a trusted advisor in a Customer Success role, coordinating client relationships, aligning Workday roadmap with customer needs, and driving adoption and expansion across Financials, HCM/Payroll. Partner with Sales, Services and Product Management to deliver value, manage complex SaaS engagements, and travel up to 30% to meet customers where they are.

Location: Auckland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Handling overall responsibility for coordinating the customer relationship.
•Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and its impact on customer activities.
•Developing success plans for customers that outline critical success factors, metrics for success, potential issues, and recommendations.
•Prioritizing and driving resolution on raised customer concerns.
•Promoting opportunities for two-way communication and supervising the customer’s adoption of our solution features, relating to their business needs.

Key Requirements

•7+ years in a customer-facing services role (consulting or account management) including issue resolution and escalation management at business owner and executive levels.
•1+ years project management experience with Workday HCM, Payroll, or Financials.
•Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
•Experience with State & Local Government customers and projects is a plus.
•Customer management experience in a complex software or SaaS environment with ability to collaborate across Sales, Services and Product Management and travel up to 30%.

Experience:7+ years

Education:Bachelor's

Skills:CommunicationRelationship-buildingTime managementData analysisPresentation

Languages:English

Tech Stack:Workday HCMWorkday PayrollWorkday Financials

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

4 weeks ago

Principal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Auckland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Handling overall responsibility for coordinating the customer relationship.
•Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and its impact on customer activities.
•Developing success plans for customers that outline critical success factors, metrics for success, potential issues, and recommendations.
•Prioritizing and driving resolution on raised customer concerns.
•Promoting opportunities for two-way communication and supervising the customer’s adoption of our solution features, relating to their business needs.

Key Requirements

•7+ years in a customer-facing services role (consulting or account management) including issue resolution and escalation management at business owner and executive levels.
•1+ years project management experience with Workday HCM, Payroll, or Financials.
•Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
•Experience with State & Local Government customers and projects is a plus.
•Customer management experience in a complex software or SaaS environment with ability to collaborate across Sales, Services and Product Management and travel up to 30%.

Experience:7+ years

Education:Bachelor's

Skills:CommunicationRelationship-buildingTime managementData analysisPresentation

Languages:English

Tech Stack:Workday HCMWorkday PayrollWorkday Financials

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn