Customer Delivery Architect, Customer Experience - Networking, Security & AI Infrastructure

Cisco
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Executive communication","Technical leadership","Risk management","Mentorship","Adoption enablement"]

Lead Cisco’s ASEAN & Korea CX architecture team as a senior technical authority for strategic customers. Own end-to-end account architecture—from solution scoping and delivery governance to adoption, QBRs, renewals, and operational handover. Design and validate multi-domain networking, security, cloud connectivity, and AI infrastructure solutions, using telemetry and lifecycle insights to drive data-led architecture decisions and resilient, repeatable delivery.

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FursaFursa
Cisco
Cisco
2 days ago

Customer Delivery Architect, Customer Experience - Networking, Security & AI Infrastructure

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead Cisco’s ASEAN & Korea CX architecture team as a senior technical authority for strategic customers. Own end-to-end account architecture—from solution scoping and delivery governance to adoption, QBRs, renewals, and operational handover. Design and validate multi-domain networking, security, cloud connectivity, and AI infrastructure solutions, using telemetry and lifecycle insights to drive data-led architecture decisions and resilient, repeatable delivery.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own technical relationship and architecture leadership for a portfolio of strategic accounts, from effort scoping through delivery governance, adoption, QBRs, and renewals.
  • •Design and validate multi-domain enterprise networking, SD-Access/SD-WAN/SASE, ACI, EVPN/VXLAN, security, cloud connectivity, and Kubernetes/AI infrastructure solutions.
  • •Lead mission-critical transformations and data centre migrations, owning technical risk, cutover strategy, and operational readiness.
  • •Run labs, PoCs, and solution validations to prove customer use cases and enable production adoption.
  • •Use telemetry, observability, and lifecycle insights (Cisco IQ, Cloud Control, ThousandEyes) to drive architecture reviews, executive QBRs, and risk mitigation.

Key Requirements

  • •Bachelor’s degree in a relevant technical field with 15+ years of experience, or CCIE/CCDE with 12+ years, or equivalent practical experience.
  • •Expert technical depth in networking and/or security (CCIE, CCDE or equivalent).
  • •Proven experience owning both pre-sales solution design and hands-on delivery for enterprise or service provider customers.
  • •Track record leading complex engagements through architecture, implementation governance, adoption, and operational handover.
  • •Experience using telemetry, observability, or lifecycle insights to guide architecture and customer outcomes.
Education:Bachelor's
Skills:Executive communicationTechnical leadershipRisk managementMentorshipAdoption enablement
Certifications:CCIECCDEAWS/Azure/GCP Professional ArchitectCISSPPCNSECKA
Tech Stack:Cisco IQCloud ControlThousandEyesObservabilityAutomation toolingSD-AccessSD-WANSASEACIEVPN/VXLANKubernetesAI infrastructureAIOpsAIAI/MLPythonAnsibleTerraformZero TrustAWS

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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