Solutions Director

Zip
London
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Leadership","Mentorship","Coaching","Communication","Conflict-resolution"]

Own executive oversight for Zip’s largest, most complex enterprise implementations, serving as the strategic authority for time-to-value. Define and scale implementation strategy, governance, and delivery playbooks across discovery, solution architecture, workflow design, and testing. Lead and mentor a team of Implementation Managers and Solutions Architects while partnering with Sales, Product, Engineering, and Customer Success to turn learnings into roadmap and pre-sales scoping improvements.

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Zip
Zip
1 month ago

Solutions Director

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Last checked: 14 hours agoStatus: Live

Job Summary

Own executive oversight for Zip’s largest, most complex enterprise implementations, serving as the strategic authority for time-to-value. Define and scale implementation strategy, governance, and delivery playbooks across discovery, solution architecture, workflow design, and testing. Lead and mentor a team of Implementation Managers and Solutions Architects while partnering with Sales, Product, Engineering, and Customer Success to turn learnings into roadmap and pre-sales scoping improvements.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments, partnering with C-suite stakeholders to drive time-to-value.
  • •Evaluate delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing, standardizing playbooks while preserving flexibility.
  • •Act as a player-coach mentor for Senior Implementation Managers and Solutions Architects, providing strategic guidance on governance, stakeholder management, and technical delivery.
  • •Partner closely with Sales, Product, Engineering, and Customer Success to translate implementation learnings and customer feedback into product roadmap inputs and pre-sales scoping improvements.
  • •Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain CSAT and net revenue retention (NRR).

Pay and Benefits

Perks:EquityHealth InsuranceDentalVisionPaid LeaveCommuter BenefitsHome OfficePension

Key Requirements

  • •10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting, with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
  • •Demonstrated success overseeing complex, multi-workstream enterprise deployments, including integrations with major ERPs such as Workday, NetSuite, SAP, or Oracle.
  • •A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
  • •Exceptional focus on mentorship and leadership development, including coaching individual contributors into strategic advisors and future team managers.
  • •Strong executive presence with excellent communication, negotiation, and conflict-resolution skills, comfortable managing scope creep with C-level stakeholders.
Experience:10+ yearsEnterprise softwareProfessional servicesSaaSB2BManagement consulting
Skills:LeadershipMentorshipCoachingCommunicationConflict-resolution
Tech Stack:WorkdayNetSuiteSAPOracleMulti-ERP integrationsEnterprise softwareSaaSB2B

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn