Client Tech Support Engineering - Sr Professional II

Fiserv
North Carolina
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: bachelorsSkills: ["Troubleshooting","Root cause analysis","Documentation","Cross-functional collaboration","Customer support"]

Support Digital Payments clients by troubleshooting complex application issues, replicating errors in integrated test environments, and analyzing server logs, XML, and SSO data to identify root causes. Provide Level II client support via phone, email, and inquiry tools, collaborating with Product Management and Engineering to validate releases and improve CashEdge support outcomes. Build product knowledge, develop tools and documentation, and reduce recurring issues through process improvements.

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FursaFursa
Fiserv
Fiserv
1 day ago

Client Tech Support Engineering - Sr Professional II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Digital Payments clients by troubleshooting complex application issues, replicating errors in integrated test environments, and analyzing server logs, XML, and SSO data to identify root causes. Provide Level II client support via phone, email, and inquiry tools, collaborating with Product Management and Engineering to validate releases and improve CashEdge support outcomes. Build product knowledge, develop tools and documentation, and reduce recurring issues through process improvements.
Location: North Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot software application issues by replicating client-reported errors in integrated test environments.
  • •Analyze server logs, XML code, and SSO data to identify root causes and support resolution.
  • •Provide Level II client support via phone, email, and inquiry management tools.
  • •Collaborate with Product Management and Engineering to investigate defects, validate release readiness, and support CashEdge application releases.
  • •Develop tools, documentation, and process improvements to enhance support workflows and reduce recurring issues.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kLearning BudgetPaid Leave

Key Requirements

  • •6+ years of object-oriented programming for scalable, secure web applications.
  • •5+ years troubleshooting application issues in production or test environments using server logs, XML data, SSO info or similar diagnostics.
  • •2+ years developing or supporting applications using Java EE (Java Platform, Enterprise Edition), J2EE and SQL.
  • •2+ years supporting client-facing technical issues in a post-sales customer support organization.
  • •Bachelor’s degree or higher in Computer Science, Engineering, or related field (or equivalent experience).
Experience:6+ yearsFintechDigital payments
Education:Bachelor's
Skills:TroubleshootingRoot cause analysisDocumentationCross-functional collaborationCustomer support
Tech Stack:JavaJava EEJ2EESQLXMLSingle Sign-On (SSO)Web servicesHTMLJavaScriptSalesforce CRMMVCJSPJSFCashEdge

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn