NTT

1 year ago

EDR Analyst - L1

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-line security managed services for clients by monitoring their infrastructure and solutions, identifying and investigating incidents, and routing them to the correct resolver groups. Work to maintain zero missed SLA conditions, support telephonic/chat client assistance, schedule maintenance windows for patching and configuration changes, follow shift handover procedures, and update knowledge articles while contributing to incident reduction and automation opportunities.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions to ensure operational security services.
•Identify problems/errors prior to or as they occur, and recognize common incidents and avoidance opportunities.
•Investigate first-line incidents, identify root causes, and ensure efficient and comprehensive resolutions.
•Provide telephonic or chat support to clients when required.
•Schedule maintenance windows for patching/configuration changes and follow handover procedures to maintain service continuity.

Key Requirements

•Bachelor’s degree (or equivalent) in IT/Computing or demonstrated equivalent work experience.
•Entry-level experience troubleshooting and providing security/network/data center/system/storage monitoring support within a medium to large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and supported products within the technical domain (Security/Network/Data Centre/Telephony).
•Working knowledge of ITIL processes.
•CCNA or relevant level 1 network security certification is good to have.

Experience:ICTNetwork securityManaged services

Education:Bachelor's in IT/Computing

Skills:CommunicationActive listeningPlanningPositive mindsetWorking under pressure

Certifications:CCNA

Tech Stack:ITILFirewallPatchingConfiguration managementDisaster recoveryMonitoringEDRManagement agents

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT