Service Associate, CCU.

Manage a specialized caseload of complex, sensitive, high-risk, and executive-level complaints, using expert judgment to resolve issues and provide timely, accurate responses to customers. Serve as a subject matter expert and first-point escalation for complaints officers, supporting quality assurance and team supervision. Perform root cause analysis and trend identification, develop corrective action and policy improvements, ensure compliance with regulatory requirements, and document outcomes in the complaint management system (CRM).