Director, Enterprise ServiceNow Platform

AECOM
Houston, Dallas
Workplace: HybridFull timeUSD 170,000 - 220,000 annuallyFunction: Executive & General ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Governance","Vendor management","Stakeholder management"]

Own and evolve the global ServiceNow platform that powers enterprise workflow automation, digital operations, and employee services. Set platform strategy, governance, standards, and roadmap execution, manage demand intake and release planning, and drive scalable SDLC, integrations, upgrades, and platform health. Lead internal ServiceNow teams and external MSP partners while improving adoption, reducing customization, and advancing automation using Now Assist and AI-enabled workflows.

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FursaFursa
AECOM
AECOM
3 days ago

Director, Enterprise ServiceNow Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own and evolve the global ServiceNow platform that powers enterprise workflow automation, digital operations, and employee services. Set platform strategy, governance, standards, and roadmap execution, manage demand intake and release planning, and drive scalable SDLC, integrations, upgrades, and platform health. Lead internal ServiceNow teams and external MSP partners while improving adoption, reducing customization, and advancing automation using Now Assist and AI-enabled workflows.
Location: Houston, Dallas
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own the global ServiceNow platform roadmap, governance model, standards, and long-term maturity strategy; define how capabilities are prioritized, delivered, adopted, and improved.
  • •Lead the ServiceNow demand intake process, backlog prioritization, enhancement delivery, release planning, and platform lifecycle management with disciplined Agile planning and capacity management.
  • •Establish scalable processes for development standards, SDLC practices, integrations, upgrades, and platform health; ensure only approved and prioritized work enters execution pipelines.
  • •Lead and develop ServiceNow platform teams (internal resources and external MSP partners) and manage vendor accountability for delivery quality and outcomes.
  • •Drive adoption of ServiceNow best practices to maximize out-of-the-box capabilities while reducing customization; identify automation opportunities including self-service and AI-enabled workflows.

Pay and Benefits

Salary: USD 170,000 - 220,000 annually
Perks:MedicalDentalVisionLife InsuranceDisability BenefitsPaid LeaveTravel AllowanceRetirement SavingsEquityEmployee Assistance

Key Requirements

  • •Bachelor's degree plus at least 12 years of ServiceNow experience, including 4 years of leadership experience, or demonstrated equivalency.
  • •Experience owning, managing, or leading ServiceNow platforms within large, complex enterprise environments.
  • •Experience driving ServiceNow platform strategy, governance, roadmap planning, demand intake, backlog prioritization, and delivery execution.
  • •Experience partnering with business stakeholders, technology teams, and external vendors/MSPs to deliver scalable ServiceNow solutions and platform improvements.
  • •Experience across ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, CSM, SPM, CMDB, Knowledge Management, Employee Center, or Service Portals.
Experience:12+ years
Education:Bachelor's
Skills:LeadershipCommunicationGovernanceVendor managementStakeholder management
Certifications:CSACADCTACMACSMCSPOSAFe
Languages:English
Tech Stack:ServiceNowITSMITOMITAMHRSDCSMSPMCMDBKnowledge ManagementEmployee CenterService PortalsNow AssistAI-enabled workflowsMoveWorksAgileSDLCIntegrationsPlatform lifecycle management

Eligibility

Nationality:US National

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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