Cursor

1 week ago

RVP, Customer Success, Strategic & Geo Enterprise (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead Cursor’s Customer Success organization in AMER by building and scaling Regional Directors and AI Deployment Managers across Strategic and Geo Enterprise segments. Own retention and expansion outcomes (NRR/GRR) and post-sale account planning, act as an escalation point for complex deployments, and codify repeatable processes. Partner cross-functionally with Sales, Field Engineering, Solutions Architecture, Product, Engineering, Enablement, Marketing, and Partners to drive measurable adoption and business value.

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build and lead Regional Directors and AI Deployment Managers across East/West coverage by hiring, developing, coaching, calibrating, and managing leaders and ICs.
•Own retention and expansion outcomes (NRR/GRR) and post-sale account planning for Strategic and Geo Enterprise segments, including risk prioritization and expansion pipeline generation.
•Serve as an escalation point for complex deployments, executive misalignments, and high-stakes enterprise accounts.
•Create lightweight, scalable processes and coverage models that codify what works while preserving speed and low friction.
•Partner with Sales, Field Engineering, and Solutions Architecture to deliver seamless post-sale experiences and coordinate technical expansion for top accounts.

Key Requirements

•10+ years in customer success, technical account management, solutions, or post-sales leadership in enterprise software.
•5+ years leading leaders who have hired, developed, calibrated, and managed managers and directors.
•Strong understanding of software development lifecycles, engineering org structures, token economics, and AI-enabled developer tooling, including PLG-to-SLG transitions.
•Proven track record driving adoption and influencing expansion through customer outcomes, with ability to speak to NRR/GRR with your own data.
•Executive presence and communication skills, comfortable whiteboarding with developers and discussing business value with VP- and CTO-level stakeholders.

Experience:10+ yearsEnterprise softwareProduct-led growthAI-enabled developer toolingTechnical account managementCustomer success

Skills:LeadershipCommunicationExecutive presenceStrategic thinkingCoaching

Company Brief

Cursor

Builds Cursor, an AI-powered development platform and code editor that helps developers write, review, and maintain code using large language models and developer-focused automation tools for enterprise engineering teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor

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Cursor

1 week ago

RVP, Customer Success, Strategic & Geo Enterprise (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build and lead Regional Directors and AI Deployment Managers across East/West coverage by hiring, developing, coaching, calibrating, and managing leaders and ICs.
•Own retention and expansion outcomes (NRR/GRR) and post-sale account planning for Strategic and Geo Enterprise segments, including risk prioritization and expansion pipeline generation.
•Serve as an escalation point for complex deployments, executive misalignments, and high-stakes enterprise accounts.
•Create lightweight, scalable processes and coverage models that codify what works while preserving speed and low friction.
•Partner with Sales, Field Engineering, and Solutions Architecture to deliver seamless post-sale experiences and coordinate technical expansion for top accounts.

Key Requirements

•10+ years in customer success, technical account management, solutions, or post-sales leadership in enterprise software.
•5+ years leading leaders who have hired, developed, calibrated, and managed managers and directors.
•Strong understanding of software development lifecycles, engineering org structures, token economics, and AI-enabled developer tooling, including PLG-to-SLG transitions.
•Proven track record driving adoption and influencing expansion through customer outcomes, with ability to speak to NRR/GRR with your own data.
•Executive presence and communication skills, comfortable whiteboarding with developers and discussing business value with VP- and CTO-level stakeholders.

Experience:10+ yearsEnterprise softwareProduct-led growthAI-enabled developer toolingTechnical account managementCustomer success

Skills:LeadershipCommunicationExecutive presenceStrategic thinkingCoaching

Company Brief

Cursor

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor