Customer On-Site - Mechanicsburg, PA

Traba
United States
Workplace: OnsiteFull timeUSD 24 - 27 hourlyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Interpersonal skills","Communication","Professionalism","Organization","Problem-solving"]

Serve as the on-site point of contact between Traba’s workforce and the client’s leadership team. Oversee day-to-day worker support, coordinate onboarding and scheduling, and ensure clear communication between workers, site supervisors, and Traba operations. Manage performance feedback and incident escalations, support shift and schedule coverage, and identify account expansion opportunities to drive service delivery quality and growth.

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FursaFursa
Traba
Traba
1 day ago

Customer On-Site - Mechanicsburg, PA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the on-site point of contact between Traba’s workforce and the client’s leadership team. Oversee day-to-day worker support, coordinate onboarding and scheduling, and ensure clear communication between workers, site supervisors, and Traba operations. Manage performance feedback and incident escalations, support shift and schedule coverage, and identify account expansion opportunities to drive service delivery quality and growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Manage worker and client relationships by serving as the primary relationship owner with supervisors and key facility contacts.
  • •Coordinate on-site onboarding, introductions, first-day check-ins, and scheduling for new hires.
  • •Support workers with clock-ins, pay questions, and performance feedback; escalate issues to internal teams as needed.
  • •Bridge communication between the client site and Traba teams, including attendance, staffing changes, and operational updates.
  • •Own day-to-day operational execution: ensure staffing coverage, manage shift schedules and PPE, resolve issues early, and handle incident escalations.

Pay and Benefits

Salary: USD 24 - 27 hourly

Key Requirements

  • •High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • •1–2+ years of experience in operations or customer-facing environments (staffing, manufacturing/warehouse, retail, food service, teaching, or on-site coordination).
  • •Strong interpersonal and communication skills (email and in-person).
  • •Professional, polished presence and the ability to represent Traba with workers and client stakeholders.
  • •Organized, detail-oriented, proactive problem solver comfortable working in fast-paced warehouse environments.
Experience:OperationsCustomer-facing
Education:High School
Skills:Interpersonal skillsCommunicationProfessionalismOrganizationProblem-solving

Company Brief

Traba
Provides a platform to hire, pay, and manage hourly and flexible workers, combining time tracking, payroll, and compliance tools to simplify workforce management for companies that rely on contingent labor.
Industry: HR Tech
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