19 hours ago

Lead, Production Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Drive day-to-day operational stability for critical payment platforms within the Real Time Payments International team. Lead incident triage and medium-to-high severity response, ensure change and release readiness, and perform hands-on troubleshooting across applications, infrastructure, and databases. Improve monitoring and observability with better alerts and anomaly detection, and contribute to automation and DevOps best practices to reduce toil and accelerate troubleshooting. Mentor junior team members and share knowledge through runbooks and documentation.

Location: Singapore

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Seniority: Mid level

Key Responsibilities

•Ensure end-to-end availability, monitoring, and performance of critical payment platforms, including operational processes for platform health and stability.
•Coordinate incident triage and resolution, serving as incident commander and driving updates, impact assessment, escalation, and root cause analysis with clear action ownership.
•Support change and release execution by validating lower-environment test completeness, ensuring change governance adherence, and participating in deployment and validation readiness.
•Perform hands-on troubleshooting across application behavior and dependencies, infrastructure components (compute, network, storage), and database/performance issues; collaborate with engineering and technical teams to resolve efficiently.
•Improve system monitoring and observability using alerts and tools, identify alerting gaps, and contribute to automation initiatives that reduce toil and improve operational efficiency.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or related field.
•8+ years of experience in production support, SRE, or BizOps roles.
•Experience managing incidents and supporting distributed systems.
•Knowledge of monitoring and alerting tools such as Splunk, Dynatrace, or BlazeMeter.
•Experience with automation and DevOps practices.

Experience:8+ yearsPaymentsDistributed systems

Education:Bachelor's

Skills:Incident leadershipOperational disciplineOwnership mindsetCross-functional communicationStakeholder management

Tech Stack:SplunkDynatraceBlazeMeterObservabilityDashboardsSynthetic monitoringAutomationDevOpsAICC++JavaPythonGoPerlRuby

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

19 hours ago

Lead, Production Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Seniority: Mid level

Key Responsibilities

•Ensure end-to-end availability, monitoring, and performance of critical payment platforms, including operational processes for platform health and stability.
•Coordinate incident triage and resolution, serving as incident commander and driving updates, impact assessment, escalation, and root cause analysis with clear action ownership.
•Support change and release execution by validating lower-environment test completeness, ensuring change governance adherence, and participating in deployment and validation readiness.
•Perform hands-on troubleshooting across application behavior and dependencies, infrastructure components (compute, network, storage), and database/performance issues; collaborate with engineering and technical teams to resolve efficiently.
•Improve system monitoring and observability using alerts and tools, identify alerting gaps, and contribute to automation initiatives that reduce toil and improve operational efficiency.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or related field.
•8+ years of experience in production support, SRE, or BizOps roles.
•Experience managing incidents and supporting distributed systems.
•Knowledge of monitoring and alerting tools such as Splunk, Dynatrace, or BlazeMeter.
•Experience with automation and DevOps practices.

Experience:8+ yearsPaymentsDistributed systems

Education:Bachelor's

Skills:Incident leadershipOperational disciplineOwnership mindsetCross-functional communicationStakeholder management

Tech Stack:SplunkDynatraceBlazeMeterObservabilityDashboardsSynthetic monitoringAutomationDevOpsAICC++JavaPythonGoPerlRuby

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor