Customer Solutions Advocate

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Listening","Negotiation","Conflict management","Problem-solving"]

Under direct supervision, you propose solutions and document delinquent consumer accounts in line with departmental, investor, and legal guidelines. You contact defaulted customers using manual or automated dialing to secure payment commitments, monitor accounts for alternatives to repossession or foreclosure, and perform skip tracing to improve contact and resolution. You manage escalations and complaints, work independently in a call center environment, review metrics, and mentor peers as a subject matter expert.

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Fifth Third Bancorp
Fifth Third Bancorp
1 month ago

Customer Solutions Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Under direct supervision, you propose solutions and document delinquent consumer accounts in line with departmental, investor, and legal guidelines. You contact defaulted customers using manual or automated dialing to secure payment commitments, monitor accounts for alternatives to repossession or foreclosure, and perform skip tracing to improve contact and resolution. You manage escalations and complaints, work independently in a call center environment, review metrics, and mentor peers as a subject matter expert.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Contact defaulted customers using manual or automated dialing to obtain payment commitments for mutually beneficial delinquency resolution.
  • •Monitor delinquent accounts to identify early alternatives to repossessions, bankruptcies, and foreclosure.
  • •Use multiple system platforms to identify, evaluate, and resolve reasons for delinquency, while reviewing metrics and performance.
  • •Perform skip tracing using statements, applications, and third-party vendor services to improve customer contact and account resolution.
  • •Handle escalated and unique circumstances in compliance with quality assurance procedures; mentor and train peers as a subject matter expert.

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum one-year collections, customer service, sales, or customer solutions advocacy experience.
  • •Proficient oral, written, and intrapersonal communication skills.
  • •Excellent listening, negotiation, and conflict management skills.
  • •Ability to work in a Call Center environment and use computer systems with moderate-speed keyboarding/data entry accuracy.
Experience:Collections
Education:High School
Skills:CommunicationListeningNegotiationConflict managementProblem-solving
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Office

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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