GTM Strategy & Operations - Global Account Management

Block
San Francisco
Workplace: RemoteFull timeFunction: Strategy & Corporate DevelopmentExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Operational excellence","Comfort with ambiguity","Ownership mindset"]

Design and scale strategies and systems that deepen seller relationships for a global account management organization. Focus on retention, churn reduction, and expansion through playbooks, coverage models, KPI frameworks, and performance analysis. Streamline and automate Account Management’s operational engine using AI-native GTM tools and event-driven automations, partnering across Account Management, Data Science/Engineering, CRM, and Product/Engineering to turn strategy into scalable, well-instrumented programs.

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FursaFursa
Block
Block
1 month ago

GTM Strategy & Operations - Global Account Management

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Last checked: 15 hours agoStatus: Live

Job Summary

Design and scale strategies and systems that deepen seller relationships for a global account management organization. Focus on retention, churn reduction, and expansion through playbooks, coverage models, KPI frameworks, and performance analysis. Streamline and automate Account Management’s operational engine using AI-native GTM tools and event-driven automations, partnering across Account Management, Data Science/Engineering, CRM, and Product/Engineering to turn strategy into scalable, well-instrumented programs.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Operationalize account management strategy focused on retention and churn reduction across segments and regions, including building playbooks for key churn drivers.
  • •Build and maintain AM operational cadence, including book building/account assignment, pipeline hygiene, and rules of engagement.
  • •Partner with Data Science and Finance to define KPIs, stand up dashboards, and run WBR/MBR performance analysis with initiative impact reviews.
  • •Streamline and automate manual AM workflows end to end, including book building, Slack triage, data enrichment, reporting, and routine operations.
  • •Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and AM; translate goals into technical requirements (PRDs/BRDs) and deliver programs on time.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

  • •5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting (ideally in SaaS, FinTech, or high-growth technology).
  • •A builder’s bias toward action, with comfort shipping prototypes and iterating in ambiguity.
  • •Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, and n8n, with comfort connecting systems via APIs.
  • •Hands-on experience with Salesforce, Looker, and Snowflake (or equivalent CRM, data visualization, and SQL/data-warehouse tools) to pull data and translate into insights.
  • •Experience documenting cross-functional business/technical requirements (PRDs/BRDs) and partnering with technical teams to deliver end-to-end programs.
Experience:5+ yearsSaaSFinTechHigh-growth technology
Skills:CommunicationStakeholder managementOperational excellenceComfort with ambiguityOwnership mindset
Languages:English
Tech Stack:SalesforceClayZapierN8nSlackAPIsLookerSnowflakeSQLDashboardsWBRMBRCRM

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn