Block

5 days ago

GTM Strategy & Operations - Global Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Design and scale strategies and systems that deepen seller relationships for a global account management organization. Focus on retention, churn reduction, and expansion through playbooks, coverage models, KPI frameworks, and performance analysis. Streamline and automate Account Management’s operational engine using AI-native GTM tools and event-driven automations, partnering across Account Management, Data Science/Engineering, CRM, and Product/Engineering to turn strategy into scalable, well-instrumented programs.

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Manager level

Key Responsibilities

•Operationalize account management strategy focused on retention and churn reduction across segments and regions, including building playbooks for key churn drivers.
•Build and maintain AM operational cadence, including book building/account assignment, pipeline hygiene, and rules of engagement.
•Partner with Data Science and Finance to define KPIs, stand up dashboards, and run WBR/MBR performance analysis with initiative impact reviews.
•Streamline and automate manual AM workflows end to end, including book building, Slack triage, data enrichment, reporting, and routine operations.
•Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and AM; translate goals into technical requirements (PRDs/BRDs) and deliver programs on time.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

•5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting (ideally in SaaS, FinTech, or high-growth technology).
•A builder’s bias toward action, with comfort shipping prototypes and iterating in ambiguity.
•Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, and n8n, with comfort connecting systems via APIs.
•Hands-on experience with Salesforce, Looker, and Snowflake (or equivalent CRM, data visualization, and SQL/data-warehouse tools) to pull data and translate into insights.
•Experience documenting cross-functional business/technical requirements (PRDs/BRDs) and partnering with technical teams to deliver end-to-end programs.

Experience:5+ yearsSaaSFinTechHigh-growth technology

Skills:CommunicationStakeholder managementOperational excellenceComfort with ambiguityOwnership mindset

Languages:English

Tech Stack:SalesforceClayZapierN8nSlackAPIsLookerSnowflakeSQLDashboardsWBRMBRCRM

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Block

5 days ago

GTM Strategy & Operations - Global Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Manager level

Key Responsibilities

•Operationalize account management strategy focused on retention and churn reduction across segments and regions, including building playbooks for key churn drivers.
•Build and maintain AM operational cadence, including book building/account assignment, pipeline hygiene, and rules of engagement.
•Partner with Data Science and Finance to define KPIs, stand up dashboards, and run WBR/MBR performance analysis with initiative impact reviews.
•Streamline and automate manual AM workflows end to end, including book building, Slack triage, data enrichment, reporting, and routine operations.
•Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and AM; translate goals into technical requirements (PRDs/BRDs) and deliver programs on time.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

•5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting (ideally in SaaS, FinTech, or high-growth technology).
•A builder’s bias toward action, with comfort shipping prototypes and iterating in ambiguity.
•Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, and n8n, with comfort connecting systems via APIs.
•Hands-on experience with Salesforce, Looker, and Snowflake (or equivalent CRM, data visualization, and SQL/data-warehouse tools) to pull data and translate into insights.
•Experience documenting cross-functional business/technical requirements (PRDs/BRDs) and partnering with technical teams to deliver end-to-end programs.

Experience:5+ yearsSaaSFinTechHigh-growth technology

Skills:CommunicationStakeholder managementOperational excellenceComfort with ambiguityOwnership mindset

Languages:English

Tech Stack:SalesforceClayZapierN8nSlackAPIsLookerSnowflakeSQLDashboardsWBRMBRCRM

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn