Sr. Sales Associate

Tapestry
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Clienteling","Adaptability","Customer focus","Team collaboration","Ability to work fast"]

Deliver an elevated, personalized Coach shopping experience as the brand’s front-line ambassador. Build client relationships through product expertise and fashion styling, driving sales via cross-selling, upselling, and tailored recommendations. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Complete daily store operations (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining asset protection and service standards.

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FursaFursa
Tapestry
Tapestry
4 months ago

Sr. Sales Associate

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Last checked: 19 hours agoStatus: Live

Job Summary

Deliver an elevated, personalized Coach shopping experience as the brand’s front-line ambassador. Build client relationships through product expertise and fashion styling, driving sales via cross-selling, upselling, and tailored recommendations. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Complete daily store operations (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining asset protection and service standards.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Represent Coach as a brand ambassador and adhere to style and service standards.
  • •Build lasting client relationships through personalized styling, product expertise, and fashion advice.
  • •Drive sales through cross-selling, upselling, and tailored recommendations to meet individual and store KPIs.
  • •Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases.
  • •Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while following retail policies and asset protection procedures.

Key Requirements

  • •1+ years of sales experience, preferably in luxury retail, with knowledge of fashion trends and competitors.
  • •Experience operating POS and basic computer proficiency (iPad/laptop, Mobile POS), plus ability to read price/release sheets.
  • •Ability to work at a fast pace and perform physical tasks including lifting 25 lb regularly (up to 50 lb occasionally) and maneuvering the sales floor/stockroom.
  • •Strong English proficiency and luxury retail background; social media savvy with experience in live-stream shopping/video demos.
  • •Flexible schedule to cover nights, weekends, peak season, and high-traffic days (including public holidays).
Experience:1+ yearsLuxury retail
Skills:ClientelingAdaptabilityCustomer focusTeam collaborationAbility to work fast
Languages:English
Tech Stack:POSMobile POSIPadLaptopWalkie-talkieSocial selling platformsShort-form videoLive-stream shoppingVideo demos

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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