Technical Support - French Speaker

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Organizational skills","Interpersonal skills","Telephone communication","Customer handling","Problem-solving"]

Provide first-level technical support to Dell customers in Casablanca, handling online and phone inquiries for desktops, laptops, peripherals, and customized software. Diagnose issues using troubleshooting tools and techniques, assign and manage incidents per documented guidelines, and guide customers through installation, configuration, customization, and resolution. Maintain clear, accurate incident logs and keep customers updated throughout the lifecycle, ensuring effective problem identification and solution delivery.

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FursaFursa
Dell
Dell
1 week ago

Technical Support - French Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-level technical support to Dell customers in Casablanca, handling online and phone inquiries for desktops, laptops, peripherals, and customized software. Diagnose issues using troubleshooting tools and techniques, assign and manage incidents per documented guidelines, and guide customers through installation, configuration, customization, and resolution. Maintain clear, accurate incident logs and keep customers updated throughout the lifecycle, ensuring effective problem identification and solution delivery.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level support to customers through phone and online channels.
  • •Use troubleshooting techniques and tools to identify technical defects and issues.
  • •Assign incidents according to documented guidelines and procedures.
  • •Support customers through problem resolution while keeping them informed throughout the incident lifecycle.
  • •Log and track solution details clearly and maintain/update the customer database.

Key Requirements

  • •Minimum 1-year related experience in technical support.
  • •Fluent communication skills in English & French.
  • •Ability to analyze and solve technical problems by investigating potential solutions with troubleshooting skills.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:Organizational skillsInterpersonal skillsTelephone communicationCustomer handlingProblem-solving
Languages:EnglishFrenchDutch

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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