Just Appraised

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end success of government accounts by driving adoption, retention, and expansion for an AI-powered software platform. Build tailored account strategies, manage renewals and expansion to meet annual targets, and train customers during critical adoption phases. Track churn, CSAT, and expansion revenue to inform plans, while mapping stakeholders and advocating internally with Product, Sales, and Support.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as a trusted advisor and develop tailored account strategies for complex government workflows and environments.
•Proactively manage renewals and negotiate expansion opportunities to meet annual retention and growth targets.
•Partner with customers during adoption, providing targeted training and translating product updates into practical value.
•Monitor and report success metrics such as churn reduction, expansion revenue, and CSAT to guide account planning.
•Map stakeholders and act as the voice of the customer internally while collaborating with Product, Sales, and Support teams.

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife Insurance401kRemote WorkPaid LeaveParental LeaveHome Office

Key Requirements

•4+ years of customer success experience, ideally in a fast-growing SaaS startup.
•Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities.
•Strong customer-outcome focus with the ability to build long-term partnerships and mitigate risk.
•Ability to navigate multiple stakeholders and de-escalate issues before they become critical.
•Proficiency translating technical concepts into clear, customer-friendly language; strong written and verbal communication.

Experience:4+ yearsSaaSFast-growing startups

Skills:CommunicationOrganizationCollaborationRisk mitigationDe-escalation

Tech Stack:SalesforceFathomHexGoogle SuiteSlackHubspotClaude

Company Brief

Just Appraised

Provides an online appraisal management platform that streamlines ordering, tracking, and delivery of residential property appraisals for lenders, brokers, and homeowners, connecting clients with certified local appraisers and digital reports.

Industry: PropTech

Website

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Just Appraised

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as a trusted advisor and develop tailored account strategies for complex government workflows and environments.
•Proactively manage renewals and negotiate expansion opportunities to meet annual retention and growth targets.
•Partner with customers during adoption, providing targeted training and translating product updates into practical value.
•Monitor and report success metrics such as churn reduction, expansion revenue, and CSAT to guide account planning.
•Map stakeholders and act as the voice of the customer internally while collaborating with Product, Sales, and Support teams.

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife Insurance401kRemote WorkPaid LeaveParental LeaveHome Office

Key Requirements

•4+ years of customer success experience, ideally in a fast-growing SaaS startup.
•Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities.
•Strong customer-outcome focus with the ability to build long-term partnerships and mitigate risk.
•Ability to navigate multiple stakeholders and de-escalate issues before they become critical.
•Proficiency translating technical concepts into clear, customer-friendly language; strong written and verbal communication.

Experience:4+ yearsSaaSFast-growing startups

Skills:CommunicationOrganizationCollaborationRisk mitigationDe-escalation

Tech Stack:SalesforceFathomHexGoogle SuiteSlackHubspotClaude

Company Brief

Just Appraised

Industry: PropTech

Website