HSBC

2 weeks ago

Global Support Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Investigate and resolve exceptions and breaks in Foreign Exchange and Precious Metals transactions, identifying root causes and coordinating with counterparties, internal teams, and Relationship Managers. Provide high-quality processing service aligned to SLAs, manage customer inquiries and escalations professionally, and maintain HSBC internal controls, compliance policies, and operational risk awareness. Support enhancements and strategic projects, contribute to process improvements and straight-through processing (STP) initiatives, and participate in team meetings and training.

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions, identify causes, and resolve issues.
•Continuously provide processing service to achieve maximum customer satisfaction within SLAs.
•Resolve customer inquiries professionally and manage escalations in a timely manner.
•Acquire and update procedures knowledge and ensure work follows established procedures and standards.
•Maintain HSBC internal controls and implement compliance policies while being aware of operational risk.

Key Requirements

•Investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions and take steps to resolve them.
•Provide high-quality processing service to meet Service Level Agreements (SLAs).
•Build rapport and handle customer inquiries professionally while resolving issues effectively.
•Acquire and update knowledge of relevant procedures and process requirements.
•Maintain HSBC internal control standards, implement Group Compliance Policy, and understand operational risk for the role.

Experience:TreasuryForeign exchangePrecious metalsSLA operations

Education:

Skills:Eye for detailSelf-starterRapport buildingProfessional communicationAbility to multitask

Languages:English

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

2 weeks ago

Global Support Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions, identify causes, and resolve issues.
•Continuously provide processing service to achieve maximum customer satisfaction within SLAs.
•Resolve customer inquiries professionally and manage escalations in a timely manner.
•Acquire and update procedures knowledge and ensure work follows established procedures and standards.
•Maintain HSBC internal controls and implement compliance policies while being aware of operational risk.

Key Requirements

•Investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions and take steps to resolve them.
•Provide high-quality processing service to meet Service Level Agreements (SLAs).
•Build rapport and handle customer inquiries professionally while resolving issues effectively.
•Acquire and update knowledge of relevant procedures and process requirements.
•Maintain HSBC internal control standards, implement Group Compliance Policy, and understand operational risk for the role.

Experience:TreasuryForeign exchangePrecious metalsSLA operations

Education:

Skills:Eye for detailSelf-starterRapport buildingProfessional communicationAbility to multitask

Languages:English

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn