Field Loan Collections Officer

Moniepoint Group
Lagos
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Negotiation","Communication","Problem-solving","Conflict resolution","Integrity"]

Conduct on-site debt collections for defaulting borrowers by visiting customers at their physical locations and managing recovery cases end to end. Negotiate repayment commitments aligned with loan terms, recover collateral when applicable, and maintain accurate daily reporting with timely escalations. Ensure all activities follow internal procedures, ethical standards, and applicable regulatory requirements while meeting recovery targets in field-based coverage areas.

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FursaFursa
Moniepoint Group
Moniepoint Group
2 days ago

Field Loan Collections Officer

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Last checked: 3 hours agoStatus: Live

Job Summary

Conduct on-site debt collections for defaulting borrowers by visiting customers at their physical locations and managing recovery cases end to end. Negotiate repayment commitments aligned with loan terms, recover collateral when applicable, and maintain accurate daily reporting with timely escalations. Ensure all activities follow internal procedures, ethical standards, and applicable regulatory requirements while meeting recovery targets in field-based coverage areas.
Location: Lagos
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Visit defaulting borrowers on-site to handle assigned recovery cases.
  • •Engage and negotiate with customers to facilitate repayments per loan agreement terms.
  • •Recover collateral or other loan-secured assets using approved recovery procedures.
  • •Prepare and submit daily reports on engagements and recovery activities, escalating complex cases appropriately.
  • •Maintain compliance with policies, ethical standards, and applicable regulatory requirements during recovery activities.

Key Requirements

  • •Proven experience in field debt recovery or collections roles.
  • •Strong knowledge of field recovery, negotiation techniques, and loan default processes.
  • •Track record of meeting or exceeding recovery targets in a fast-paced environment.
  • •Experience working effectively in field-based, on-site coverage areas.
  • •Ability to communicate effectively in both English and Nigerian Pidgin.
Experience:Debt recoveryCollectionsLoan default
Skills:NegotiationCommunicationProblem-solvingConflict resolutionIntegrity
Languages:EnglishNigerian Pidgin

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn