Operations Specialist

Tarro
Manila
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Communication","Active listening","Problem-solving","Organization","Ownership"]

Join Tarro's support organization as an Operations Specialist at the intersection of customer experience and client operations. You will handle inbound calls, observe signals, escalate with context, and surface insights to leadership. You’ll work with English-speaking restaurant clients, identifying patterns, and ensuring issues move toward resolution with cross-functional teams.

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Tarro
Tarro
2 months ago

Operations Specialist

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Last checked: 8 hours agoStatus: Live

Job Summary

Join Tarro's support organization as an Operations Specialist at the intersection of customer experience and client operations. You will handle inbound calls, observe signals, escalate with context, and surface insights to leadership. You’ll work with English-speaking restaurant clients, identifying patterns, and ensuring issues move toward resolution with cross-functional teams.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Handle inbound customer calls as your core daily responsibility, maintaining the accuracy, quality, and professionalism expected of senior floor agents.
  • •Assess client-facing signals in real time, identifying when a pattern of frustration, a recurring order issue, or an unusual client inquiry points to something that needs escalation beyond the call itself.
  • •Reach out directly to clients for simple confirmations (price, availability, order details) when it keeps a call moving and serves the customer experience.
  • •Escalate with context, not just a handoff; provide a clear, structured summary so the receiving party can act without looping back to you.
  • •Review end-to-end customer and client experience data to identify patterns and surface insights to leadership proactively.

Key Requirements

  • •Professional fluency in English—clear, confident, and capable of building brief but credible rapport with US-based restaurant owners over the phone.
  • •Strong active listening and comprehension skills; you naturally pick up on what is not being said as much as what is.
  • •High-agency; you do not wait to be told what to do when something is clearly off and escalate with enough context to help.
  • •Detail-oriented and organized; able to write clear summaries under pressure and track patterns across interactions without losing accuracy on calls.
  • •A strong sense of ownership over your performance and the client/customer experience you touch.
Experience:RestaurantsHospitalitySaaS
Skills:CommunicationActive listeningProblem-solvingOrganizationOwnership
Languages:English

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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