Agent - Reservations - Jumeirah Saadiyat Island

Jumeirah
Abu Dhabi
Full timeFunction: SalesExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Professionalism","Customer service","Attention to detail","Responsiveness"]

Join Jumeirah Saadiyat Island as a Reservations Agent, handling guest requests across email and phone with strong responsiveness and service standards. You’ll manage reservations by gathering and updating guest details in Opera, reviewing correspondence for special instructions, and ensuring information is routed to the right departments. The role supports luxury guest experiences through professional email/telephone etiquette aligned with IFH and LQA standards.

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FursaFursa
Jumeirah
Jumeirah
4 months ago

Agent - Reservations - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join Jumeirah Saadiyat Island as a Reservations Agent, handling guest requests across email and phone with strong responsiveness and service standards. You’ll manage reservations by gathering and updating guest details in Opera, reviewing correspondence for special instructions, and ensuring information is routed to the right departments. The role supports luxury guest experiences through professional email/telephone etiquette aligned with IFH and LQA standards.
Location: Abu Dhabi
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Respond to reservation-related emails professionally within 24 hours, prioritizing queries for current or upcoming bookings within the month
  • •Answer calls within 3 rings using proper greetings and adhere to IFH & LQA standards
  • •Gather and update guest details during booking (e.g., repeat guest info, contact details, passport copies, flight details, special occasions, preferences) in Opera
  • •Maintain proper, professional email and telephone etiquette at all times
  • •Read reservation correspondence thoroughly for special instructions and ensure requests are passed to the appropriate departments

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •High School Diploma or equivalent
  • •1-2 years of experience in a customer service or hospitality environment, preferably in a luxury 5-star hotel
  • •Native Arabic
  • •Ability to gather and update guest details during booking processes
  • •Familiarity with luxury reservations workflows and service standards
Experience:1-2 yearsHospitalityLuxury hospitality
Education:High School
Skills:CommunicationProfessionalismCustomer serviceAttention to detailResponsiveness
Languages:Arabic
Tech Stack:Opera

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn