Senior Enterprise Account Manager

Frontify
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Strategic thinking","Commercial acumen","Relationship management","Consultative mindset","Collaboration"]

Own expansion and renewal targets for Frontify’s enterprise accounts across Europe, acting as a trusted advisor to guide customers toward their brand-management goals. Manage a complex EMEA portfolio, build account plans, and uncover upsell/cross-sell opportunities through a consultative approach. Collaborate across Customer Success, Sales, Marketing, and Product, share customer insights to shape the roadmap, and negotiate expansions focused on long-term partnership health.

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Frontify
Frontify
2 months ago

Senior Enterprise Account Manager

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Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own expansion and renewal targets for Frontify’s enterprise accounts across Europe, acting as a trusted advisor to guide customers toward their brand-management goals. Manage a complex EMEA portfolio, build account plans, and uncover upsell/cross-sell opportunities through a consultative approach. Collaborate across Customer Success, Sales, Marketing, and Product, share customer insights to shape the roadmap, and negotiate expansions focused on long-term partnership health.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive expansion and renewal targets for enterprise customers, with a focus on upsells/cross-sells.
  • •Manage an EMEA enterprise customer portfolio to grow revenue and improve retention.
  • •Create strategic account plans aligning customer priorities to Frontify platform capabilities and business objectives.
  • •Build and maintain relationships with key stakeholders, from operational users to C-level executives.
  • •Identify and lead expansion opportunities, negotiate growth, and collaborate cross-functionally to deliver seamless customer experiences.

Pay and Benefits

Perks:Health InsurancePension SchemePaid LeaveLearning BudgetHome OfficeCommuter BenefitsMeal AllowanceWellness Stipend

Key Requirements

  • •4–6+ years managing enterprise accounts or selling in B2B SaaS.
  • •Proven success expanding and retaining large, complex enterprise customers in the EMEA market.
  • •Credibility with VP- and C-level stakeholders and ability to manage relationships across operational users to executives.
  • •A strategic, consultative mindset combining customer value delivery with commercial acumen.
  • •Ability to work autonomously in a high-expectation environment with strong cross-functional collaboration.
Experience:B2B SaaSEnterprise accountsEMEACreative technologyMarketing technology
Skills:Strategic thinkingCommercial acumenRelationship managementConsultative mindsetCollaboration

Company Brief

Frontify
Provides a cloud-based brand management platform that helps companies centralize brand assets, design systems, guidelines, and collaboration tools to ensure consistent brand experiences across teams and channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: St. Gallen, Switzerland
Founded: 2013
WebsiteLinkedIn