Service Manager | Lympstone (Exmouth, Devon, GB, EX8 5HS)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 42,000 - 45,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Relationship building","Organization","Proactive problem-solving"]

Lead end-to-end facilities management service delivery across a designated area, acting as the key interface between VIVO and Defence stakeholders. Oversee reactive repairs, planned maintenance, statutory compliance, and Billable Works to meet safety, performance, budget, and customer expectations. Manage supply chain partners, track KPIs and service reports, maintain CAFM records (e.g., Maximo), and coordinate compliance activities including RAMS, permits, Temporary Works, and CDM responsibilities.

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FursaFursa
Serco
Serco
1 day ago

Service Manager | Lympstone (Exmouth, Devon, GB, EX8 5HS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead end-to-end facilities management service delivery across a designated area, acting as the key interface between VIVO and Defence stakeholders. Oversee reactive repairs, planned maintenance, statutory compliance, and Billable Works to meet safety, performance, budget, and customer expectations. Manage supply chain partners, track KPIs and service reports, maintain CAFM records (e.g., Maximo), and coordinate compliance activities including RAMS, permits, Temporary Works, and CDM responsibilities.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own safe, compliant, and efficient delivery of facilities management services across the estate, meeting performance standards, budgets, and customer expectations.
  • •Oversee reactive repairs, planned maintenance, statutory compliance activities, and Billable Works while ensuring appropriate documentation, permits, RAMS, and compliance processes.
  • •Manage service performance by monitoring KPIs, reviewing service reports, and proactively addressing risks, issues, and opportunities.
  • •Provide operational leadership and technical guidance to site teams, customers, and stakeholders to improve the customer experience.
  • •Maintain accurate records through CAFM systems and support Temporary Works coordination and CDM responsibilities for relevant Billable Works projects.

Pay and Benefits

Salary: GBP 42,000 - 45,000 annually
Perks:PensionPaid LeaveHealth InsuranceLife Insurance

Key Requirements

  • •Experience managing facilities management, maintenance, or operational service delivery in a complex environment, with strong compliance and contractor management knowledge.
  • •Confidently lead teams and coordinate multiple workstreams while managing supply chain performance to achieve targets.
  • •Experience delivering reactive maintenance, planned maintenance, project management, statutory compliance, and Billable Works.
  • •Strong understanding of Health & Safety requirements including Safe Systems of Work, RAMS, permits, and legislation (e.g., asbestos, legionella, fire safety management).
  • •Technical qualification in Building Services, Engineering, Facilities Management (or related) or equivalent experience; IOSH, SMSTS, Temporary Works Coordinator, or CDM training would be advantageous.
Experience:Facilities managementMaintenanceStatutory complianceContractor management
Skills:LeadershipCommunicationRelationship buildingOrganizationProactive problem-solving
Certifications:IOSHSMSTSTemporary Works CoordinatorCDM training
Tech Stack:CAFMMaximoIT systems

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn