Call Center Representative - Remote

Qureos
United States
Workplace: RemoteFull timeUSD 20 - 50 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Active listening","Problem-solving","Customer-oriented","Multitasking","Time management"]

Serve as the first point of contact for customers by managing a high volume of inbound calls and emails. Answer questions, resolve complaints, and process orders, forms, and requests accurately. Provide basic technical support and troubleshooting for wireless internet services, and document interactions and transactions in a CRM. Collaborate with team members and follow communication procedures to deliver a seamless, positive customer experience.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center Representative - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Serve as the first point of contact for customers by managing a high volume of inbound calls and emails. Answer questions, resolve complaints, and process orders, forms, and requests accurately. Provide basic technical support and troubleshooting for wireless internet services, and document interactions and transactions in a CRM. Collaborate with team members and follow communication procedures to deliver a seamless, positive customer experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage a high volume of inbound customer calls and emails professionally and efficiently.
  • •Identify and assess customer needs to provide accurate information and achieve satisfaction.
  • •Assist customers with basic technical support and troubleshooting for wireless internet services.
  • •Handle and resolve customer complaints, providing solutions and follow-up to ensure resolution.
  • •Process orders, forms, and requests and keep detailed records in the CRM system.

Pay and Benefits

Salary: USD 20 - 50 hourly

Key Requirements

  • •Proven experience in a customer support or call centre role.
  • •Exceptional communication, interpersonal, and active listening skills.
  • •Strong problem-solving abilities with a customer-oriented approach.
  • •Ability to multi-task, prioritise, and manage time effectively in a remote work environment.
  • •Proficiency with computers and familiarity with CRM systems (advantageous).
Experience:TelecommunicationsInternet service provider
Skills:CommunicationInterpersonal skillsActive listeningProblem-solvingCustomer-orientedMultitaskingTime management
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn