Senior Customer Solutions Architect

Sysdig Cloud
Italy
Workplace: RemoteFull timeEUR 75,400 - 94,300 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Presentation","Stakeholder-management","Business acumen","Mentorship"]

Own executive relationships and lead strategic, technical engagement for enterprise customers across their Sysdig deployments. Collaborate on architecture and operational best practices, run Success Planning and Customer Business Reviews, and identify risks and optimization opportunities. Deliver hands-on workshops, support renewals and expansion with measurable value realization, and partner with Product, Engineering, Support, and Professional Services. Troubleshoot Kubernetes/container solutions using cloud-native and DevSecOps expertise.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sysdig Cloud
Sysdig Cloud
5 days ago

Senior Customer Solutions Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own executive relationships and lead strategic, technical engagement for enterprise customers across their Sysdig deployments. Collaborate on architecture and operational best practices, run Success Planning and Customer Business Reviews, and identify risks and optimization opportunities. Deliver hands-on workshops, support renewals and expansion with measurable value realization, and partner with Product, Engineering, Support, and Professional Services. Troubleshoot Kubernetes/container solutions using cloud-native and DevSecOps expertise.
Location: Italy
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own executive-level relationships and strategic engagement for a portfolio of enterprise/high-value customers to build trust.
  • •Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
  • •Lead Success Planning, Outcome Mapping, and Customer Business Reviews with technical and non-technical stakeholders.
  • •Develop deep knowledge of customer environments to proactively identify risks and optimization/expansion opportunities.
  • •Support renewals and expansion by demonstrating measurable value realization and usage growth, including hands-on workshops and technical diagnostics.

Pay and Benefits

Salary: EUR 75,400 - 94,300 annually

Key Requirements

  • •7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting in a SaaS or cybersecurity company.
  • •Experience managing enterprise customer relationships across complex organizations and leading executive-level engagements.
  • •Hands-on experience installing and troubleshooting solutions on Kubernetes and container-based solutions.
  • •Strong understanding of cloud-native applications and security practices across AWS, Azure, and/or GCP, including DevSecOps.
  • •Experience with scripting and API integration to support and troubleshoot technical solutions.
Experience:7+ yearsSaaSCybersecurity
Skills:CommunicationPresentationStakeholder-managementBusiness acumenMentorship
Certifications:CKADCKACKS
Tech Stack:KubernetesAWSAzureGCPLinuxHelmTerraformDevSecOpsCloud-nativeContainer-based solutionsFalcoAPI integration

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn