Global Customer Experience & Vendor Operations Manager

Oversee day-to-day performance of outsourced customer service sites to ensure consistently excellent customer support worldwide. Monitor KPIs and SLAs, track real-time metrics, and drive continuous operational improvement. Partner with vendor leadership and frontline teams to implement new processes, tools, and training, and maintain Dyson customer experience standards. Share operational insights with Dyson Process, Training, and QA teams and escalate localized issues to ensure timely resolution.