ByteDance

6 days ago

Customer Success Manager - Lark Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 55 minutes agoStatus: Live

Job Summary

Drive customer success for Lark Japan by helping paid-plan customers maximize value and achieve business outcomes. Partner with customer support, pre-sales, sales, and account teams to deliver tailored solutions, prioritize customer issues, and manage projects. Provide coaching, coordinate with technical teams for external system integrations, support expansion/upsell opportunities, and relay client feedback to the internal development team.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Help Lark Japan paid-plan customers understand key issues and business processes through interviews across CXO to field levels.
•Prioritize customer issues and deliver customized solutions while managing each customer’s project.
•Provide coaching and ongoing support to help customers get the most out of their solutions.
•Coordinate with technical teams to support integrations of Lark with external systems.
•Collaborate with sales to support expansion and upsell/cross-sell opportunities, and feed customer requests back to internal development.

Key Requirements

•3+ years of experience in business development, business consulting, IT consulting, enterprise sales, systems development, product management, customer success, or a closely related role in a SaaS or consulting environment.
•Ability to communicate extensively across departments and manage projects of all sizes.
•Ability to communicate smoothly with audiences ranging from CXO level to field level.
•Ability to explain concepts clearly based on the customer’s IT literacy.
•Ability to improve business processes and deliver solutions with a proven track record of achieving goals.

Experience:SaaSConsultingEnterprise sales

Skills:CommunicationProject managementStakeholder managementCoachingProblem-solving

Tech Stack:Lark

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

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ByteDance

6 days ago

Customer Success Manager - Lark Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 55 minutes agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Help Lark Japan paid-plan customers understand key issues and business processes through interviews across CXO to field levels.
•Prioritize customer issues and deliver customized solutions while managing each customer’s project.
•Provide coaching and ongoing support to help customers get the most out of their solutions.
•Coordinate with technical teams to support integrations of Lark with external systems.
•Collaborate with sales to support expansion and upsell/cross-sell opportunities, and feed customer requests back to internal development.

Key Requirements

•3+ years of experience in business development, business consulting, IT consulting, enterprise sales, systems development, product management, customer success, or a closely related role in a SaaS or consulting environment.
•Ability to communicate extensively across departments and manage projects of all sizes.
•Ability to communicate smoothly with audiences ranging from CXO level to field level.
•Ability to explain concepts clearly based on the customer’s IT literacy.
•Ability to improve business processes and deliver solutions with a proven track record of achieving goals.

Experience:SaaSConsultingEnterprise sales

Skills:CommunicationProject managementStakeholder managementCoachingProblem-solving

Tech Stack:Lark

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn