Assistant Manager - Ecommerce Operations (North India) (Third Party)

Puma
Gurugram
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 4-7 yearsSkills: ["Stakeholder management","Cross-functional coordination","Operational escalation management","Process improvement","Data analysis"]

Own end-to-end eCommerce marketplace operations across North India, ensuring warehouse execution and marketplace fulfilment performance across Myntra, Flipkart, Amazon, and other channels. Drive order fulfilment, escalations, returns/claims governance, and inventory readiness, while managing SJIT operational planning and execution. Partner with warehouses, 3PLs, logistics, and internal teams to resolve bottlenecks, maintain SOP compliance, and improve processes through reporting, dashboards, and automation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Puma
Puma
20 hours ago

Assistant Manager - Ecommerce Operations (North India) (Third Party)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own end-to-end eCommerce marketplace operations across North India, ensuring warehouse execution and marketplace fulfilment performance across Myntra, Flipkart, Amazon, and other channels. Drive order fulfilment, escalations, returns/claims governance, and inventory readiness, while managing SJIT operational planning and execution. Partner with warehouses, 3PLs, logistics, and internal teams to resolve bottlenecks, maintain SOP compliance, and improve processes through reporting, dashboards, and automation.
Location: Gurugram
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive day-to-day marketplace operations and fulfilment performance across Myntra, Flipkart, Amazon, and other channels.
  • •Track and resolve operational escalations affecting dispatch, returns, claims, and marketplace health.
  • •Own SJIT operational planning, inventory allocation, dispatch preparedness, and execution governance.
  • •Support regional warehouse operations and ensure SOP adherence across forward, return, and exception processes.
  • •Manage SPF processes (claim validation, evidence compliance, tracking, and recovery governance) and reduce operational losses through corrective actions.

Key Requirements

  • •4-7 years of experience in eCommerce supply chain, marketplace operations, warehousing, or fulfilment operations.
  • •Strong understanding of marketplace fulfilment, inventory management, claims governance, returns, and logistics processes.
  • •Hands-on experience with Excel-based trackers, operational dashboards, and structured performance reporting.
  • •Strong stakeholder management across internal functions, marketplaces, warehouses, and external partners.
  • •Ability to manage operational escalations and cross-functional transitions with clear ownership.
Experience:4-7 yearsECommerceMarketplace operationsWarehousingFulfilment operationsSupply chain
Skills:Stakeholder managementCross-functional coordinationOperational escalation managementProcess improvementData analysis
Tech Stack:ExcelOMSWMSDashboards

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn