PhonePe

1 day ago

CCM-Coimbatore (Tamilnadu)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead and manage a team of Collection Executives for a defined cluster, coordinating with third-party recovery agencies to meet targets. Drive collections performance by monitoring KPIs such as resolution rates and delinquency buckets, and taking ownership of overdue repayment recovery. Develop data-informed collections strategies, ensure strict adherence to SOPs and regulatory guidelines, and provide daily reporting on portfolio health and cluster performance.

Location: Coimbatore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies.
•Monitor collections KPIs (e.g., resolution rates and delinquency buckets) to ensure client experience and efficiency.
•Own delinquency rates and recovery of overdue payments within the cluster, including controlling roll rates and reducing bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies using data and portfolio health analysis.
•Ensure adherence to collections processes, SOPs, and internal policies/regulatory guidelines; conduct reporting and reviews of delinquent portfolios.

Pay and Benefits

Perks:Health InsuranceCritical IllnessDentalLife InsuranceEmployee AssistanceOnsite MedicalEmergency SupportMaternity BenefitPaternity BenefitAdoption AssistanceDay-care SupportRelocationPf ContributionGratuityNps

Key Requirements

•Graduate with at least 5 years experience in collections.
•5+ years of collections experience, including 1-2 years in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or Fintech company is preferred.
•Strong ability to lead and motivate a team.
•Excellent decision-making skills and ability to work effectively under pressure.

Experience:5+ yearsCollectionsBankingNBFCFintech

Skills:LeadershipCommunicationDecision-makingResults-orientedWork under pressure

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn

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PhonePe

1 day ago

CCM-Coimbatore (Tamilnadu)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Coimbatore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies.
•Monitor collections KPIs (e.g., resolution rates and delinquency buckets) to ensure client experience and efficiency.
•Own delinquency rates and recovery of overdue payments within the cluster, including controlling roll rates and reducing bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies using data and portfolio health analysis.
•Ensure adherence to collections processes, SOPs, and internal policies/regulatory guidelines; conduct reporting and reviews of delinquent portfolios.

Pay and Benefits

Key Requirements

•Graduate with at least 5 years experience in collections.
•5+ years of collections experience, including 1-2 years in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or Fintech company is preferred.
•Strong ability to lead and motivate a team.
•Excellent decision-making skills and ability to work effectively under pressure.

Experience:5+ yearsCollectionsBankingNBFCFintech

Skills:LeadershipCommunicationDecision-makingResults-orientedWork under pressure

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn