Senior Account Manager

Thales
Belgium
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Conflict resolution","Customer focus","Communication","Problem-solving"]

Manage a portfolio of client accounts to drive long-term success, building strong relationships and acting as the point of contact for inquiries, requests, and escalations. Support business development by generating new opportunities through existing and potential networks and assisting external communications and events. Handle sales administration in CRM, including targets, reporting, and performance metrics. Apply knowledge of company security and privacy practices to recognize and report phishing or social engineering attempts.

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FursaFursa
Thales
Thales
11 hours ago

Senior Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage a portfolio of client accounts to drive long-term success, building strong relationships and acting as the point of contact for inquiries, requests, and escalations. Support business development by generating new opportunities through existing and potential networks and assisting external communications and events. Handle sales administration in CRM, including targets, reporting, and performance metrics. Apply knowledge of company security and privacy practices to recognize and report phishing or social engineering attempts.
Location: Belgium
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of accounts to achieve long-term success.
  • •Develop positive client relationships and act as the point of contact for needs and requests.
  • •Respond to customer queries in a timely manner and resolve conflicts with solutions.
  • •Generate new business opportunities aligned with the company strategy and support external events/communication.
  • •Take care of CRM registration/encoding and track sales targets and metrics; apply security practices to recognize and report suspicious activity.

Key Requirements

  • •French (Native) and English (professional working proficiency) for day-to-day client work
  • •Ability to manage a portfolio of accounts and develop long-term client relationships
  • •Experience acting as a point of contact, handling client queries/requests, and resolving conflicts
  • •Working knowledge of CRM for registration/encoding and reporting account and transaction status
  • •Knowledge of information security policies, privacy procedures, and the ability to identify and report phishing or social engineering attempts
Experience:CybersecurityIdentity & digital securityB2B salesCRM
Skills:Relationship buildingConflict resolutionCustomer focusCommunicationProblem-solving
Languages:FrenchEnglish
Tech Stack:CRM

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn