Call Center Senior Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Coaching","Mentoring","Objection handling","Multitasking"]

Handle complex, high-value inbound sales calls while acting as an SME and providing floor support to agents. Coach and mentor team members, monitor call quality, and deliver feedback. Support onboarding and training, track individual and team performance, and manage escalations and critical cases. Assist with reporting and dashboards, contributing both directly to sales outcomes and to day-to-day team effectiveness.

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FursaFursa
NTT
NTT
4 weeks ago

Call Center Senior Analyst

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Last checked: 5 hours agoStatus: Live

Job Summary

Handle complex, high-value inbound sales calls while acting as an SME and providing floor support to agents. Coach and mentor team members, monitor call quality, and deliver feedback. Support onboarding and training, track individual and team performance, and manage escalations and critical cases. Assist with reporting and dashboards, contributing both directly to sales outcomes and to day-to-day team effectiveness.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Handle complex and high-value sales calls.
  • •Serve as an SME and provide floor support to agents.
  • •Coach and mentor team members.
  • •Monitor call quality and provide feedback.
  • •Handle escalations and assist with onboarding, training, reporting, and dashboards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistancePaid TrainingRrspLong-term Disability

Key Requirements

  • •3–5 years in international BPO/sales.
  • •Strong sales experience (telecom/BPO preferred).
  • •Excellent communication skills.
  • •Ability to coach and mentor team members.
  • •Strong objection handling and multitasking under pressure.
Experience:3-5 yearsInternational BPOSalesTelecom/BPO
Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn