Red Hat

3 weeks ago

Senior Customer Success Architect - Phased Gates Team (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join the Phased Gates Team to build AI-augmented supportability technology that makes customer environments stable and predictable. You’ll integrate AI across rule development, code generation, and documentation, design and maintain technical supportability review rules using OpenShift/Kubernetes expertise, and collaborate with field and senior technical leaders to prototype predictive models. Drive customer-facing TSR engagements and translate complex findings into clear action plans.

Location: Brno, Italy, Spain

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as an innovation driver by integrating AI into rule development, code generation, API building, data analysis, and technical documentation.
•Design and maintain technical supportability review rules (TSR) using AI-driven insights to find new candidates and improve logic.
•Prototype, test, and validate predictive models with expert-in-the-loop feedback to improve accuracy.
•Contribute to the development and maintenance of the Supportability Intelligence Engine as-a-service using automation and AI-assistive tools.
•Lead complex customer engagements by delivering TSRs and summarizing findings into customer-friendly reports and action plans.

Key Requirements

•Deep expertise in Red Hat OpenShift/Kubernetes, with strong OpenShift Virtualization background (CNV/KubeVirt) preferred.
•5-8 years of relevant industry experience and a commitment to achieve RHCE certification within 3 months.
•Practical scripting experience in Python and Bash, plus a solid grasp of software development principles; API/MCP development experience is a plus.
•Proven ability to use AI tools (code assistants, LLMs, anomaly detection) to solve problems and augment processes.
•Strong critical analysis and AI-augmented communication skills to validate outputs and present technical findings clearly.

Experience:5-8 years

Skills:InnovationCritical analysisCommunicationCollaborationCustomer-first problem-solving

Certifications:RHCE

Tech Stack:Red Hat OpenShiftKubernetesOpenShift VirtualizationCNVKubeVirtACMACSQuayMCPAPISupportability EnginePythonBashLLMsAnomaly detectionAI

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

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Red Hat

3 weeks ago

Senior Customer Success Architect - Phased Gates Team (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Brno, Italy, Spain

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as an innovation driver by integrating AI into rule development, code generation, API building, data analysis, and technical documentation.
•Design and maintain technical supportability review rules (TSR) using AI-driven insights to find new candidates and improve logic.
•Prototype, test, and validate predictive models with expert-in-the-loop feedback to improve accuracy.
•Contribute to the development and maintenance of the Supportability Intelligence Engine as-a-service using automation and AI-assistive tools.
•Lead complex customer engagements by delivering TSRs and summarizing findings into customer-friendly reports and action plans.

Key Requirements

•Deep expertise in Red Hat OpenShift/Kubernetes, with strong OpenShift Virtualization background (CNV/KubeVirt) preferred.
•5-8 years of relevant industry experience and a commitment to achieve RHCE certification within 3 months.
•Practical scripting experience in Python and Bash, plus a solid grasp of software development principles; API/MCP development experience is a plus.
•Proven ability to use AI tools (code assistants, LLMs, anomaly detection) to solve problems and augment processes.
•Strong critical analysis and AI-augmented communication skills to validate outputs and present technical findings clearly.

Experience:5-8 years

Skills:InnovationCritical analysisCommunicationCollaborationCustomer-first problem-solving

Certifications:RHCE

Tech Stack:Red Hat OpenShiftKubernetesOpenShift VirtualizationCNVKubeVirtACMACSQuayMCPAPISupportability EnginePythonBashLLMsAnomaly detectionAI

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn