Principal Associate, Process Manager

Discover Financial
Virginia, Richmond, Chicago, Illinois
Workplace: OnsiteFull timeUSD 108,900 - 124,300 annuallyFunction: Communications, PR & CommunityExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Adaptability","Teamwork","Stakeholder influence"]

Own and improve business processes to deliver customer excellence and measurable impact on the bottom line. Lead oversight of process improvement work, use analytics and reporting to provide transparency to senior leadership, identify and resolve process breakdowns, and implement risk-mitigating improvements. Develop and maintain process documentation (including procedures and process flow diagrams) and act as a subject matter expert partnering with project customers to clarify needs and drive outcomes, with potential to lead others on projects.

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Discover Financial
Discover Financial
4 days ago

Principal Associate, Process Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own and improve business processes to deliver customer excellence and measurable impact on the bottom line. Lead oversight of process improvement work, use analytics and reporting to provide transparency to senior leadership, identify and resolve process breakdowns, and implement risk-mitigating improvements. Develop and maintain process documentation (including procedures and process flow diagrams) and act as a subject matter expert partnering with project customers to clarify needs and drive outcomes, with potential to lead others on projects.
Location: Virginia, Richmond, Chicago, Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead and own oversight of smaller process improvement work and collaborate with teammates on larger initiatives
  • •Collect data and use analytics and reporting to provide transparency to senior leadership and executives
  • •Identify and implement process improvements to drive issue resolution and risk mitigation
  • •Track and resolve process breakdowns
  • •Develop and maintain formal process documentation, including procedures and process flow diagrams

Pay and Benefits

Salary: USD 108,900 - 124,300 annually

Key Requirements

  • •Bachelor’s Degree or Military experience
  • •At least 4 years of experience in Process Management
  • •Strong communication skills and attention to detail
  • •Ability to adapt quickly to change and excel in a team environment
  • •Influence up effectively to succeed in the role
Experience:4+ years
Education:Bachelor's
Skills:CommunicationAttention to detailAdaptabilityTeamworkStakeholder influence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn